My computer crashed and lost all my information and just installed it jan 7,2011...how do i reinstall it back on my computer? I do have the product key and do have a norton account. I had called norton to help me but they wanted almost $40 dollars just to help me so of course i declined since the norton 360 wasnt much more than that...UGH!!!!!!

You may have to uninstall and reinstall with the disc.

Go to their website on the internet and click on customer service. Look for downloads and download the program again to your computer. Enter the account information at the end to verify your account and it should be up and working again in no time.

You can find the product key from your Norton account

Go to www.mynortonaccount.com

Or you can find the product key from the other computer that having the Norotn 360

Go to Symantec folder in My documents (in xp)
other users go to Go to Symantec folder in ...... Documents

Download drivers & software from here

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=390315&lc=en&cc=uk&dlc=en&lang=en&cc=uk&submit=%C2%BB

Download the missing software from HP:

http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&cc=us&product=428800

look in some serial or crack site.

Assuming the computer has a Microsoft XP product code tag on it (so you can be legit & legal), see if you can borrow an XP installation CD from a friend.

Sometimes the reinstall is set up on a separate partition on the hard disk, which of course, is totally useless if the hard drive has failed in a catastrophic way.

You could also contact Packard Bell (I thought this company was history), to see if replacement disk(s) are available. Have your computer's Model & Serial handy. The disks won't be free, but likely much less than a Walmart etc, supplied edition.

My computer crashed and lost all information how do I reinstall my Symantec Norton 360 product key

use original cd's and follow setup instuctions, will let you format and reinstal, make sure you have your product key handy