Hi, I need some help on my hard drive. When i plug in my maxtor external hard drive to my pc, I couldn't access to any of my file on my external hard drive, the hard drive always not responding. so can you help me how to fix this problem, thanks!

No, the files on the external disk-drive should be accessible when it's connected to the new computer.

Remove the hard drive from the Maxtor case, purchase an USB hard drive adapter case, and install the hard drive inside this case. Then you can connect this to the computer's USB port and if the hard drive is OK then this computer will detect it as an external USB hard drive, then you can open the folders and files and back them up.

Hi,

After you connect it to your pc, it should appear under disk drives in my computer. You should be able to access it from there.

Assuming that the external hdd is physically working fine, everything is pointing to a damaged boot sector.

You can get back most (if not all) your data stored in your external drive with the help of an application called: Pc Inspector File recovery.
Its a freeware.
Here is the link: http://pcinspector.de/Sites/file_recovery/download.htm?language=1#

Simply install it on your C:\ drive, and follow the prompts.
Please let us know the outcome.

Don't forget to rate this answer if it helps

Hello,

It sounds like either the enclosure or the drive inside has failed.

If the enclosure has failed and you don't have any crucial files on it that you don't already have elsewhere, contact Maxtor(Seagate) for a warranty replacement.

If the enclosure has failed and you DO have important files on it, try having your local PC shop move the hard drive into a new enclosure, if that works you're done, buy the new enclosure.

If the new enclosure fails, your drive is damaged and you will need a pro to help get back your files. If this is the case, reply back with you location(Country, State and City) and I will pass along recommendations for your neck of the woods.

Hope this helps FixYa,

Chris

probably this will help

Sounds like you lost the drivers for your external. W/ out an online PC you cannot download them either. Do you have a friend that could do this on their PC? That is the only way.

I’m happy to help further over the phone at https://www.6ya.com/expert/phillip_293d34ebcf028794

please try reformat your maxtor external driver. use default allocation size wait for a minute after finish unplug the maxtor external, restart your pc and plug in your external see what happen and try again to backup your data from pc

If files you are trying to restore are encrypted you will have to use same software to retrieve them.. If not, any file in the external hard drive should be viewable with your windows explorer.

And U do not need drivers for external hard drives. They just plug into your usb port and work with modern OS after the unit is recognized.

my maxtor is pugged in to my pc,but i can acess it. how do i locate it ?