Question about Sony Playstation 3 (PS3) Console

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MY 1ST PLAYSTATION JUST STOPPED WORKING WITHIN THE FIRST YEAR, THEN YOU SENT ME ANOTHER ON WITH SERVICE REQUEST W-1000332921. NOW THIS PLAYSTATION 3 STARTS TO HUM SO LOUD I CANNOT HEAR THE TELEVISION (IT DOES THIS INTERMITTANTLY, USUALLY WHEN I AM PLAYING A GAME OR WATCHING NETFLIX), WHICH IS MY 2ND PROBLEM. I HAVE NETFLIX ON MY WII, I-PAD AND I-POD, AND HAVE NO ISSUES WITH WATCHING MOVIES. NOW EVERY TIME I TRY TO SIGN IN TO MY PLAYSTATION 3,, I PUT OUR E-MAILL ADDRESS AND PASSWORD IN, HIT ENTER THEN GET AN ERROR MESSAGE STATING "YOU MUST SELECT (PLAYSTATION NETWORK) >SIGN IN TO CONTINUE USING PLAYSTATION NETWORK. iF A GAME OR OTHER SOFTWARE IS RUNNING (AND THERE IS NO OTHER SOFTWARE RUNNING), QUIT THE SOFTWARE AND THEN PERFORM THIS OPERATION (8002A240)". SO I GO BACK TO PLAYSTATION NETWORK, SIGN ON AGAIN TO NETFLIX, AND GET A NOTE NOW THAT "THERE WAS A PROBLEM COMMUNICATION WITH THE PLAYSTATION NETWORK. PLEASE TRY AGAIN LATER", THIS HAS BEEN GOING ON FOR OVER 2 WEEKS AND I CANNOT FIGURE OUT THE ISSUES

Posted by mmartin912 on

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James Smith

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  • 387 Answers

1. The hum you hear is probably the heat-sink fan, sometimes if you get some compressed air and use it in the bottom air vents it will go away.

I just want a little more info on the Netflix issue. Just to confirm I'm on the same page as you.
When you are trying to use Netflix are you using the PS3 web browser or signing into PSN?
The reason I ask is that in order to use Netflix on a PS3 you have to sign into the PSN with the email aand password you would use to play a online and the download the Netflix program from PSN, after install would then choose the Netflix icon and then use the sign on info required by Netflix. If you have done all of this, try doing a factory reset on your modem/router. I run Netflix on my console too and with the PS3 you won't need a authorization code to access your account.

If none of this works let me know.

Posted on Feb 23, 2011

Testimonial: "thanks! I will try anything, because netflix was working fine for the last year and now it just stopped"

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And I am sure you will find many online places where you can send it or find one local where it can be done. Depending on when you bought it, you can call Sony, but only if it's within the 1st year of purchase. Past that search there on google, very common.
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Help


Hello.
Here is a link for the online service request..
https://service.us.playstation.com/online-request.asp

Here is a link for phone support...
https://service.us.playstation.com/phone-request.asp

and here is the actual phone number and hours..
Contact Consumer Services
1-800-345-SONY (7669)
Monday - Saturday 6:00 AM - 8:00 PM Pacific Time
Sunday 7:00 AM - 6:30 PM Pacific Time
I hope this helps. Good luck!

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