There are certain modes that you simply can't get digital zoom in (such as widescreen mode). If that isn't the problem, perhaps it's not enabled. According to the manual which I believe is here: http://gdlp01.c-wss.com/gds/7/0300001567/01/PSSX10IS_CUG_EN.pdf on page 54 of the manual (p56 of the PDF) it shows that the digital zoom can be enabled in the FUNC menu (in a record mode). The description of digital zoom, including the safety zone, which might explain why you can't get digital zoom under certain circumstances, is on page 68. Note that there's a big chart on page 286/287 that shows what features are available in each mode - I have a feeling that this could be your problem.
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