Trying to install Visioneer One Touch 9020 USB software for my scanner. I have Windows 7 Home Premium. When I click on the.exe file I get the following message "the version of this file is not compatible with the version of Window's you're running". I have tried running the Windows compatibility option with no luck

software incompatibility

First install your regular drivers for your scanner and then turn it off.

http://support.visioneer.com/products/9420/downloads_1.asp

Download drivers for your scanner from the page above, don't mind it is not the same model - it will work. Also it will work with One touch 8700 Visioneer windows 7 x64 with the drivers for 8900 and 9420.

Next, install the driver, and then open Windows Explorer i locate files at:
C:\Windows\twain_32\VizScan\8xxx. Copy them all to:
C:\Program Files\Visioneer\OneTouch 4.0\9420 Driver
Next step is to tell your computer exactly what driver to use by right clicking on My Computer in Windows Explorer, then Properties, and then Device Manager. Now, turn on your scanner and it will appear on the list. Right click on it and select Properties. There click "Browse my computer for driver software" and then "Let me pick from a list of device drivers on my computer" and browse to: C:\Program Files\Visioneer\OneTouch 4.0\9420 Driver. Select OT_9420.inf and install it. Now u can use your scanner on Win7 and enjoy! Don't mind the different name! ;)

All the best to ya all

Visioneer doesn't support this scanner for any OS past XP. If a generic TWAIN scanner driver doesn't work, the single computer workaround is to use a virtual computer with XP. (If your old computer is still working, you can keep the scanner on that and transfer files on an optical disc (CD-R or DVD-R depending on the old computer's specs) or USB flash drive.)

If you have Win7 Pro or Ultimate, you can do run an XP virtual computer for free. Download Virtual PC and XP mode, install XP mode in the Virtual PC program and install the scanner to the virtual computer. To transfer files back to the real computer, you probably will need to save to external media. For other versions, you will need either Virtual PC or another virtualization program and a licensed copy of XP.

I wish that I could be of more help.

Cindy Wells

The 9420 visioneer Scanner driver will run the 8900 scanner.
first,go to visioneer and download the .MSI file for the 9420. Run it. The driver files will be found in directory: C:\Visioneer\OneTouch 4.0\9420 Drivers.next, find the 8900 drivers.they will be in c:\ Windows\twain_32\vizscan8xxx. open the file and look for rtscan.dll Rename it old rtscan.dll.if you can't find them,either use Device manager to show you where they are. or you can reinstall the Driver(Xp\2000\Me\Win 89 from Visioneer site. Rename the rtscan.dll file which will be in the twain_32 folder(see above).
copy all the files in 9420 Driver file to the c:\Windows\twain_32\vizcsan8xxx folder. turn your scanner on.windows should find the drivers and install the scanner.

For the Visioneer OneTouch 5600 Flatbed Scanner in windows 7 go to the visioneer web site at http://support.visioneer.com/products/5600/downloads.asp and download the file 5600.303110.EN.exe. Then right click on the file name and select Trouble shoot compatibility. Do not connect the scanner until told to. Run the program using the recommend settings. That installs the drivers. It does not install the paperport support software but does install the monitor in the task bar. That is enough to use the scanner and save or print the scans.

Go to the scanner's website look for your model and download the driver from it. It should ask you which OS you have.

ok guys here is the fix for vist and or windows 7 to make your scanners work
1. put your cd in the drive don't let it autorun

2. goto my computer then right click the driver that has your install disk in it

3. click open

4. then fine the drivers folder and open it

4. the file you see should be your driver for your scanner the number on this file should be the modle # of your scanner

5. right click that file then click run as adm. allow any and all pop up's

6. after the install is done restart your computer

7.after the computer reboots go back to my computer and open the driver that has you install disk and open it (do not do auto open) like for this file start32.exe and right click it then click run as adm. allow any and all pop up's (you may see something saying in any one of the steps that the driver or software u are trying to load dose not have a signature always click ok, allow, or indtall this sofe ware is old so it dose not have a signature)

8. after the install is done reboot your computer goto control panle and open it look for systems and open it goto device manager open it then look for your scanner it should not be hard to fine it's the one marked with the yellow flag

9. right that file then goto properties then click on it then goto update driver ( do not click driver update software in the same menu with properties) another menu will open up click on update driver it's just below the driver details box

10. now windows will update your driver when done restart your computer and y should be good to go

I went herehttp://support.visioneer.com/products/9000/downloads.asp They don't have any drivers for Vista you can try talking to customer service but you might have to buy a new Scanner! Sorry :(

Download the driver from http://support.visioneer.com/KnowledgeBase/Articles/VIS1382%20-%20ReInstalling%20Your%20Scanner%20Driver%20on%20Windows%20Vista.asp

Verified to work with Vista Home Premium x64 (should work for x32 as well):


1. Make sure your 8100 is unplugged.


2. Go to Visioneer's website and download drivers for the OneTouch 9420 scanner:

http://support.visioneer.com/products/home/9420/downloads_1.asp


3. Install the drivers. Nothing will work... yet, don't worry.


4. Now plug in your 8100. You'll get a message saying that Vista wants to find drivers. Select "Ask Me Later" or just cancel.


5. Next, open up Control Panel and then Device Manager. Find your 8100 in there (probably listed as "Unknown Device") and then right click on it and say "Update Driver Software". Now click "Browse My Computer For Driver Software" then "Let Me Pick From A List Of Device Drivers On My Computer".

6. Scroll down to "IMAGING DEVICES" then find Visioneer, then you should see the "Visioneer 9420" driver. Select it. You'll get a warning from Vista, but continue anyways. That's it... everything should work.