Sony Cyber-shot  DSC-W80 Digital Camera Logo
Posted on Jul 26, 2008
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Unable to download pictures from camera to laptop

I have a Sony DSC-T100, untill now I was able to copy pictures from my camera (pro-duo memory stick) when I connect my camera to the laptop using USB cable. However, recently after my vacation when I connect my camera to the laptop through USB cable, a drive window opens (ealier it used to pop up dialog with options to open folder, copy files etc) but the drive is empty and doesn't list any pictures to copy. I can view the picture on my camera and also when I insert the memory card to my digital photoframe, I can view the pictures. But I am unable to copy the picture to the laptop as they are not listed on the laptop.
The problem happened after my husband took the memory card to the photo shop to take out some hard copies of picture. When we connected the camera to the laptop for the first time after the trip to this photoshop we got a pop up of some kind of virus (dont remember the details) and laptop automatically handled the virus. However, no pictures are listed henceforth to copy. We tried to go to the photoshop to try to copy the pictures from there but again see no list. Please help to resolve the issue. Those photos are invaluable from our trip to Kashmir and Ladakh.

  • 2 more comments 
  • shalinigilra Jul 26, 2008

    Ofcourse I know that, the camera is working fine except it cannot help copy the images on memory drive to my laptop. However, I can copy pic from camera's internal memory to the laptop. Laptop already has most recent symantec virus protection. And the memory drive has all the pics that are visible on the camera as well as digital photo frame. Now my question is how do I recover these photos, ie copy them on my laptop? Once I am able to do this I plan to format the memory drive.

  • shalinigilra Aug 13, 2008

    I have already done that, it doesnt help.

  • suppishetty Sep 02, 2008

    Hi,by mistake I did some important pictures as hidden pictures.But now I am not able to c those pictures.can anybody please help me to get my pictures back as normal pictures.

  • panku22 Oct 21, 2008

    and one more problem its showing something like java script ....i dont know what to do as earlier it was fine and even i scanned for the virus but nothin was found please help me...

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  • Posted on Sep 10, 2008
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Please try to uncheck "Hide protected operating system files" in the "View" tab of "Folder Options"...

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  • Master 10,594 Answers
  • Posted on Jul 26, 2008
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Your camera, memory card and laptop got infected with virus and should be scaned with updated anti-virus program.

  • Anonymous Jul 26, 2008

    If you are using Win XP, go to tools> folder option>view> and check "show hidden files and folders" and find picture in that window.

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