How do i change the overall greeting that comes in on the main line?

This is what I have:
Intercom 777
99#
password 1234#
9
3
1
1
6
* # (to by-pass selector code changes)
press 1 to record a new greeting, when done, press 1
* # to save changes

Note: Voicemail may ask for mailbox and password. Please consult your owner's manual for the credentials.

To change Main Greeting messages, here are the following steps:
-Go into the Supervisor Options

- To Access Supervisor Options:

- From main menu, press 6 for Supervisor Menu

-Press 2 for Routing Box Administration

-Enter Box Number that you are changing / recording

(Main Day Greeting is box 800, Main Night greeting is box 801)

-It will repeat the number you entered and prompt you to press 1 if its correct

-Press 3 to Modify

-Press 1 for Greetings

-Press 2 to Record Greeting

-Press 1 to replay current greeting or Press 2 to record greeting

-Press * (star) for current greeting
-Record greeting.

Choose Other, CCR, ADMIN, Enter 1 for CCR tree one and when the option for "Path" appears press 0 and you will have the option to record. I believe there is an option for "More" which you select and play the greeting if not you can choose rec and the option to play the current greeting will be on the screen.

You have a Panasonic 7636 PHONE. The system is either a TDA/TDE or NCP. The Voice Mail system is either embedded or a TVA and it comes with a set of instructions. Custom service announcements and company greetings are administered from the message manager's mailbox 998. Check your original installation notes and documentation for how to do that.

Carl

If you log into mailbox 998, which you can from anywhere in the World, you can get access to all of the greetings. You just have to figure out where they are stored. This is assuming you have a Panasonic brand external voice mail.

Carl

The auto attendant greeting, or the general mailbox greeting?

Depending on the type of voicemail you have It can be accomplished by calling in to the office and when the main greeting starts playing press **, the administrator mailbox number, the password and the pound key (default is 1020000). Once in the mailbox press either 9 or 99 at this point you can re record the main greeting.

Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234.If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. 3 for greetings, 1 for the auto attendant #.press 1 for the day menu or press 2 for night menu and 6 to modify the menu. press *# to skip selector codes.Press 1 to record your new greeting 1 to stop recording. Press *# to approve or 21 to re-record hang up when finished.

You need to go in to voice mail admin .
Feature 983 1020000
press AA
press Greeting
press greeting again
enter 1 for greeting 1
this should be your main greeting it could any greeting from 1- 20 , it depends on how it was set up but that should work fine .

Unfortunately, Office systems are all controlled by a central system that requires an administrator to make changes such as recording the system answer menu, creating menu systems, etc. This is usually done by the I.T. department or private contractor. Sounds like maybe you have a gap in personnel. If that's the case, you'll need to call Nortel for support. Thanks for using Fixya!