Hello Chris,
Did you try going into "discoverable" mode in the headset?
Please follow these steps and this should help you pair it with the iPhone.
1. Go to Settings > General > Bluetooth
4. Ensure Bluetooth is turned On
5. Ensure the headset is turned Off
6. Press and hold the Answer button until you have a solid blue LED
7. Touch the headset in the list (on iPhone)
8. The passkey is 0000 (4 zeros)
9. Enter the PIN
10. Tap Done
If that's not the problem, then let me know. I'll be glad to help you out.
Please rate this solution if it helps you.
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