The following tip applies to users that want to access Verizon mail using an e-mail managing software as for example Outlook, Outlook Express, Eudora and similar.
The checkup procedure and server settings can also be used to setup your verizon email on a mobile or on a PDA.
If the Verizon server responded: Authentication failed, that means that either your ID, or your password had not been recognized.
Ensure that Caps Lock is not on.
ID and password are case sensitive, ensure that you use capitals only if needed.
Ensure that you entered the right user ID and password for your mail.
The ID must be your Verizon email address, or the first part of the Verizon email address (before @ sign). Password must be your Verizon email password.
If for example the address is [email protected]
, then try first putting id [email protected]
, if that does not work, try again with MyMail as ID.
The format that is supposed to work on Verizon is [email protected]
Ensure that the server settings you are using are correct:
1. Incoming mail server (POP3) - incoming.verizon.net.
2. Outgoing mail server (SMTP) - outgoing.verizon.net.
Ensure that you have not set the Log on using Secure Password Authentication (SPA)
Ensure that ports are POP3 PORT: 110. SMTP PORT: 25
Turn off any active firewall or security software. Also ensure that your router is not blocking port 110 (for POP server) or port 25 (for SMTP).
If all that does not work, then there may be an issue that depends on Verizon server. Also try calling Verizon online to find out if there is any additional issue that can affect your account.