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Roy Chohan
Roy Chohan Posted on Feb 16, 2011
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We currently have a HP LaserJet 4600dn. The printer has been working perfectly fine for the last 9 months, however, today the printer does not seem to want to work. I tried printing a confirguration page (Which did print) however, it would normally print two pages with an ip address being on the seocn page. This does not seem to be the case and only one page is printed with no ip address whatsoever. I have spoken with Hp Tech Support and they asked me to check at the back of the print if the network cable (ethernet) was connectted properly and if there was a light on next to it. There is NO LIGHT! I also checked in the router to see if the network cable is connectted, which it was however, on the front of the router, it seems as thought the network light for that port does NOT come on. Please advise! Very stuck and HP are now SENDING ME A QUOTE for a service engineer to come out. Regards, Roy

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  • Posted on Feb 16, 2011
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Try changing the port on the router.
Also you can follow the cable from the printer to the router.
Check that the cable has not been damaged.
Replacing the cable and trying another port on your router is the cheapest option
before the HP Technicians come out.
Good Luck

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