I'm not sure if the problem is the phone set or the PBX. I have programed the phone set to forward all calls to extension and it works great. But I can not get it to toggle the forwarding on and off without having to clear the forwarding and reprogram the phone set each time the user needs to leave their office. I am forwarding to an extension that is connected to a wireless handset.

You will need to change the programming for the ext that you want to have the lines appearing on.
Enter programming - Feature **266344
PW - 266344
Press the show key - (top right arroe that is lit on the display)
Enter the ext # you want to change
this will bring you to line appearance press top r arrow
line assignment press top right arrow
show line - enter 001,002 or whatever line(s) you want to ring.
press the change softkey for each line to appear and ring instead of unassigned. Press the next (bottom r arrow) to go through each line after entering 001....
then release.
*** Make sure the sets you change are not forwarded to voicemail after a certain amount of rings otherwise all calls ringing on the newly programmed set will go to that persons voicemail.

You need to set this extension up in the Call Rerouting form in the PBX. Program the First alternative to go to the voicemail extension.

If you have a key system try dialing 42 or 69, If you have a pbx try dialing #5

The Nortel call forwarding (feature 4) is for forwarding the ringing and intercom from one extension to another.ex. if you were going to be working in the conference rm. instead of at your desk,with the forward on to the conference rm. extension, the calls you get at your desk will transfer to the conference rm. phone. Call forwarding through your service provider is done by accessing the telephone line you wish to forward, dial *72 (you should get dialtone reordered)and dial the telephone number to where you want the calls to be forwarded to. the party on where your forwarding the line to has to answer the line for the forward to take place. to remove call forwarding , access the line you have the forward on and dial * 73, you should recieve a stuttered dialtone for confirmation that the service is off

You can set divert for the calls to another number. Do check for the call settings and activate the divert based on situation like.. When busy. Not reachable.

You would need to have who ever programs your PBX or office system open that up for you. These days you may not want to open that door for fraud reasons, if someone hacks in the system, you give them acess to call anywhere anytime.

When you say you are the one responsible for the programming, are you referring to programming the "physical phone" or the PBX and line cards and system functionality?

You should have an extension on your phone. Has that extension for example 222 been translated at the PBX to ring on a direct number -> (xxx) 555-1222

Or by what you are describing, you are more looking at having "shared lines" that ring in multiple locations simultaneously, and once picked up somewhere a "line lock" should be in place?

Sounds like the phone is set for Call Forward Busy/ No Answer instead of Call Forward No Answer. If you cahnge it call forwarding it should work correctly. ....Mike

This worked for me:

Feature 4, 0 1 (xxx) xxx-xxxx

Mike

I know this was posted 2 years ago, but I'll try to answer the questions anyway.

1) By itself, the AT&T 960 telephone does not have the ability to forward calls. That would be a function of your service provider (or in this case the PBX that it is connected to).

2) How to forward calls varies from PBX to PBX. You would need to speak with someone who administers the telephone system.