Kenmore Elite 45986 Front Load Washer Logo
Posted on Jul 24, 2008
Answered by a Fixya Expert

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Kenmore Elite HE4t Washer - "Control Locked"

The control locked light is lit and it will not allow me to do anything else. I have pushed every button and it is not responding. How do I reset this and how did this happen? Help I need to do laundry! Thanks for any assistance. washer lights come on but washer will not lock so cycle can start I have the same problem but cannot figure out how to read these posts as to what the solution is - When trying to runa a normal cycle I get beeping and a dl flashing alternating with an F...if you know how to get rid of this please email me at [email protected] HELP!

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  • Contributor 14 Answers
  • Posted on Jul 26, 2008
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The dl failure code is a door lock error and you also might be getting a f 11 code, which is control failure. You will need a (ccu) central control unit. There are 3 screws on the very top rear of the machine. remove these screws and slide the main top back towards the rear and up. in the rear center of the machine is a white box about 9inches x 5 inches in size on the very top. It snaps out by putting a flat head screw driver under middle tab and prying up as you pull the control forward. Pull 1 connector off at the time and install on the new one. This will fix your problem.

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  • Master 5,911 Answers
  • Posted on Jul 24, 2008
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Adjacent to the "Control Locked" light is the DRAIN/SPIN button. Push it in and hold for 3 seconds. This should unlock the control panel. If it doesn't, let me know.

This is a designed feature of the washer to lock the controls to prevent small children from accidentally turning the washer on or manipulating the controls in any way. The control can be locked by holding the DRAIN/SPIN button in for seconds, and released the same way. If someone leans against the button this can also occur. Hopefully this will be an easy fix for you. I hope this helps.

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The kenmore elite smart wash quiet pak 9 I opened the door and threw something else in and now a light is on thar says controls locked and it wont do anything

There should be a button on the control panel that says "open door" you need to push that button and wait for the washer to shut off before you open the door. Try pushing that button to see if that resets. My guess is that you broke the safety latch when you opened the door and it will need repair.
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Control lock lit, no other buttons work

Instructions
    • 1 Press any of the buttons on the control panel to see if the buttons are operational or check to see if the "Control Locked" indicator light is lit. If the control panel is operational, you may mistakenly lock the door.
    • 2 Press and hold the "End of Cycle Signal" button for approximately three seconds until the "Control Locked" indicator light shuts off. The control panel is now unlocked, and the washer is ready for use.

    • 3 Lock the washer again by pressing and holding the "End of Cycle Signal" button until the "Control Locked" indicator light turns on.

Read more: How to Unlock the Control on a Whirlpool Duet ' eHow.com http://www.ehow.com/how_5701217_unlock-control-whirlpool-duet.html#ixzz2HVS4i8hL

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

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Hi


Thanks for using FixYa. To unlock the controls you’ll need to press and hold the DRAIN/SPIN button for 10-15 seconds. Please do rate the solution if the issue is resolved or post a comment for further assistance.


Thanks
Rylee
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I have a kenmore elite smartwash quietpak 9 HE4t. The control locked light is on. I have tried unplugging for an hour and plugging back in, door is unlocked but no buttons work. What can I DO

The following link explains how to correct a Control Lock problem on a Kenmore Elite:

http://www.fixya.com/support/r2469429-kenmore_elite_amp_whirlpool_duet

Some front panel features differ between models, but the instructions should be listed on the front panel of the washer, and are located in the operator/owner's manual. If these preliminary measures do not work, you may have a mnore serious problem.

If you have any questions, please let me know. I hope this helps you.
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The following link explains how to correct a Control Lock problem on a Kenmore Elite:

http://www.fixya.com/support/r2469429-kenmore_elite_amp_whirlpool_duet

Your control panel options may differ slightly from the instructions I have posted, but the instructions should be listed on the front panel. If this does not correct your problem, you may have a more serious issue than a simple operator control problem.

If you have any questions, or require additional assistance, please let me know. I hope this helps you.
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Try unplugging the washer for at 30 minutes to reset the computer, first. If this proves unsuccessful, you can retrieve you clothes by using the manual release. The following link explains how:

http://www.fixya.com/support/r622155-kenmore_elite_whirlpool_duet_door_jammed

Once you retrieve your clothes, try running diagnostics on it. You can envoke the diagnostic sequence by selecting DRAIN/SPIN, NO/SPIN and then pressing any button under OPTIONS 4 times (must be the same button). The display should go to "C00" as the washer begins a sequence of tests that checks the fill functions, door lock, dispenser functions, motor speed, spin and drain. Allow the washer to run through the entire sequence and shut off. If anything is wrong an error code should be generated. Hopefully, all you had was a minor glitch. Let me know how things turn out. I hope this helps you.
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I pressed and held drain/spin and it unlocked the controls... try it and let me know.
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