Hi Sara,
Please read this entirely before attempting.
I am an electrician and would like to help you with this problem. You have provided great detail of your situation, yet I am confused about the statement describing how you wired it:
"-Red Wire (used in 3-way installation-tagged) from switch to the red wire in wall."
Before checking wiring, be sure to shut off the power to the circuit.
The "tagged" wire should be the one you identified with tape (when you removed the original) that was connected to the dark colored (called a "shunt" or "common terminal") screw of the switch.
In a 3 way installation,
both red wires from the dimmer switch are used. In a single pole installation, only the
UNinsulated red wire is used and the insulated wire is not.
To which wire do you affix the "tag"? If it was a short wire that ran between the the bundled black wires and the shunt terminal screw of the old switch, then the dimmer switch's black wire should be combined with these bundled black wires. One of the dimmer switch's red wires would be connected to the red wire in the box and the dimmer switch's last red wire would be connected to the remaining black wire in the box. I understand that this is the way you have it currently wired - but without being able to dim.
If this is all correct, did you check / change the
Minimum Brightness Adjustment setting for the switch as detailed in
Step 7 of the
directions?
"This Dimmer incorporates a
minimum brightness adjustment
that allows you to set the level of
light when the slider control lever is
in the lowest position.
Move slider to the lowest position.
Using a small, insulated screwdriver,
rotate the adjustment screw as
shown until the desired level of
minimum brightness is obtained."
I hope this helps and good luck!
The model # is ETW350 by UPM Innovation.
Thank you!
The solution was helpful,and confirmed what I thought - our wiring needs to be fixed before the switch can be installed.
No matter - thank you!
It is a single box that had a simple switch. The wiring in this part of the house is old unfortunately - only two wires going coming in from the main, and two coming from the light the switch operates.
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