Without knowing the model #, I'll suggest this page for starters:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx#13
I understand that there if you disassemble the lock, there should be a sticker affixed on the inside with the lock code.
Here is the link to other frequently-asked questions:
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx
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