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Hei, i just solved it by plugging it to my computer, then running the firmware updater which you can download from here:
http://www.trekstor.de/en/products/detail_mp3.php?pid=78
Select topic(mp3) product (i.beat emo) and language.
Download the drivers and tools and if you want to watch videos the transcoder.
Install it and run it. Update the firmware and tick the option "Format data drive" and hopefully it helped, cause it did for me. :)
Just to be clear, no special drives are necessary. MSC mode will work out of the box with just about any OS. MTP mode will work as long as you have WMP 10 or 11 installedFirstly, lets explain MSC mode and MTP mode a bit.
MSC stands for Mass Storage Class. When your player is in this mode, the computer will see it the same way it would see a flash drive, as a removable disk. It will assign it the first available drive letter, as well as one for the memory card (if applicable). This is probably the more popular of the 2 modes, and is a more "open source" type of standard. Most comptuers detect the player in this mode without a problem.
MTP stands for Media Transfer Protocol. It is a Microsoft standard and is Microsofts solution to connecting digital players and cameras to a window based platform. MTP mode must be used in order to transfer ANY Digital Rights Managment (DRM) protected content. Services like Rhapsody and Napster will only function in this MTP mode.
SanDisk has provided both of these modes at the users options on MOST of the entire Sansa Line mp3 players. The c200, and The View, do not have these 2 options in every version of firmware. Instead those players use an "Auto Detect" function that is suppose to Automaticly use MTP mode. If MTP mode does not work for any reason, it should default to MSC mode.
Switching between MSC and MTP modes
Turn the Sansa on, if it is not already
Navigate to the main menu of the player; this is the same menu that gives us options such as Play, Record, Info, etc...
Navigate to "Settings" on the main menu of the player.
After navigating to "Settings", we should see an option that states "USB" or "USB MODE"
From here we can select MSC or MTP modes (could vary based on player model)
Highlight the desired mode and select it, at this point it will roll back to the 'Settings' menu
Connect the player to the computer and verify it is connecting in the desired mode.
I'm afraid I won't be able to help you much with this one. There is no recovery software for this player, no firmware updates, and no technical info from the company's website. The Trekstor website, does, however, have an e-mail request form where you can ask for help via e-mail: http://www.trekstor.us/en/products/detail_mp3.php?pid=69&page=7
i think u have formatted it using any other file system like in Linux or MACOS just format it using windows FAT file system and it will go
if it is not detected on your PC then it might have got corrupted so in this case just give it back to the shop retailer he will get it replaced for you
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