Question about HP OfficeJet 6210 All-In-One InkJet Printer

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My printer is asking me to check replace colour cartridge, i have done this but still the same issue and i obviously can't do anything with it. thanks

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Duane Wong

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  • HP Master
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Issue After you install a print cartridge, the following message appears on the color graphics display: Cartridge error: one or both cartridges are not intended for use in this printer . The device will not print. Solution Step one: Remove, inspect, and reseat the cartridges The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help. NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.

  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridgeMy printer is asking me - c00484998.gif
  4. Slide the cartridge out and inspect it: CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed. CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective taMy printer is asking me - c00211538.gifc="/uploads/images/c00211538.gif" alt="c00211538.gif" class="h_mi" />
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.
    Figure 4: Sliding theMy printer is asking me - c00484999.gifto the carriagec00484999.gifc00485000.gif

Posted on Feb 10, 2011

  • 2 more comments 
  • Duane Wong
    Duane Wong Feb 10, 2011


    Step two: Clean the cartridge contacts







    1. Gather the following items to clean the cartridge and carriage:






      • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.



      • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).



      • Sheets of paper or a paper towel to rest the cartridge on during cleaning.


    2. Open the product cover and wait until the carriage is idle and silent.


    3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.








      NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.


    4. Unplug the product from the electrical outlet.


    5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.


    6. Clean the cartridge contacts.






      CAUTION: Do not touch the ink nozzles.


      Figure 6: Cartridge contacts
      Cartridge contacts


    7. Clean the contacts in the carriage, inside the product.


      Figure 7: Carriage contacts
      Carriage contacts


    8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.


    9. Reinstall the cartridge.


    10. Reconnect the product to the electrical outlet.


    11. Close the product cover.



    Step three: Repeat reseating and cleaning steps
    If the problem is not solved, repeat the reseating and cleaning procedures above.

    Step four: Contact HP


    If a cartridge replacement was not tried previously to solve this problem, replace the problem cartridge now. Click here (c00206040) (in English) to see if the cartridge is covered under warranty.

  • Duane Wong
    Duane Wong Feb 10, 2011

    I got the information from hp.com searching under officejet 6210 and support options under 'cartridge error.'

  • Duane Wong
    Duane Wong Feb 10, 2011


    Issue
    After you install a print cartridge, the following message appears on the color graphics display: Cartridge error: one or both cartridges are not intended for use in this printer . The device will not print.

    Solution
    Step one: Remove, inspect, and reseat the cartridges


    The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.








    NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.




    1. Make sure the printer is on. Press the Power button if it is not lit.


    2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.


    3. Press down lightly on the end of the problem cartridge to release it.


      Figure 1: Removing the tri-color cartridge


    4. Slide the cartridge out and inspect it:








      CAUTION: Do not touch the copper electrical contacts or the ink nozzles.


      Figure 2: Electrical contacts and nozzles

      1 - Copper electrical contacts

      2 - Nozzles




      • Check the electrical contacts for debris.



      • Make sure all the clear nozzle protective tape has been removed.








        CAUTION: Do not attempt to remove the copper electrical strip!


        Figure 3: Removing the clear nozzle protective tape



      • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.


    5. If the cartridge is compatible, reinstall it in the printer:



      • Cartridges marked with a triangle go into the left carriage slot.



      • Cartridges marked with a square or pentagon go into the right carriage slot.







      Figure 4: Sliding the cartridge into the carriage

      Figure 5: Pushing the cartridge into place

  • Duane Wong
    Duane Wong Feb 10, 2011

    This was a repost of part #1 of the instructions, so that the user could see pictures and diagrams. I don't know why it didn't show up in the initial post.

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