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The first thing to try: a new USB cable and a different port. (If you are using a hub, try directly connecting to the computer). What does the device manager say about the scanner? (In Windows, access from the Control Panel > Hardware. Exact directions depend on the OS version.)
Check the transport lock on the bottom of the scanner - do not put the scanner on its side when you check the lock.
Make sure the scanner was on and had already warmed up (stopped blinking) before you tried to start the scanner software (either by the buttons or from the scanner). You may want to reboot the computer (in case the computer thinks one program has locked access to the scanner).
I hope this helps.
Cindy Wells (scanners require two-way communication with the computer and a bad cable will stop the scan even when the computer sees the scanner and the software installed without a problem.)
The only way you're going to know if it's the scanner or the driver for sure is to install it on say an XP machine and see what results you get. If it's still dark, it's the scanner, if not, it's the driver.
This is the quick reference card that would have been supplied with the scanner, scroll through the information to page 5 which tells you how to scan film or slides.
If you want the full manual and information then have a look here:
The only thing I can think of is to turn you to be scanned image up side down in the scanner bed.. IE Rotate 180' As another work arround simply open up Paint etc,and rotate the image 180' and save, ya should be all good.
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