Hi,
According to your problem it is a carriage error, meaning something was jamming the cartridge carriage at some point. Check first if stuck paper anywhere clear it and then try to reset the printer.
You can try to reset it to factory mode by following the steps below:
Turn off the printer.
Press and hold the ON button while pressing the Stop button.
When the Power LED lights in green, while holding the ON button, release the Stop button.
While holding the ON button, press the Stop button 2 times, and then release both the ON and Stop buttons.
The printers turns into a kind of factory mode, wait for about 10 seconds, until it says "Idle"
Press the ">" (next to the "OK" button) once.
Press the "OK" button.
Press "OK" again for "Without cleaning"
then try to print.
If it doesn
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