We had a similar problem, but was with the audio side. You can attempt the system reset like this;
Use this procedure to reset all the receiver's settings to
the factory default. Use the front panel controls to do this.
Set MULTI-ZONE to OFF.
1 Switch the receiver into standby.
2 While holding down HOME MENU on the front
panel, press ? STANDBY/ON.
The display shows RESET ? NO ?.
3 Press ENTER on the front panel.
4 Select 'RESET' using ?/?, then press ENTER on
the front panel.
The display shows RESET? OK.
5 Press ENTER to confirm.
OK appears in the display to indicate that the receiver
has been reset to the factory default settings.
Hope this helps. I switched to Onkyo for my receiver.
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