Have you got past the point where the Roku updates itself? If not, connect the Roku to the router via ethernet to get to that point. Make sure you can watch something on the Roku. Then try connecting wirelessly.
2. If you are still having trouble, connect the Roku directly to the modem. (this is temporary). If you can get the Roku to work, the problem is with your router and not the Roku.
3. Restore all the connections - it would be a good idea to reboot everything: Let the modem come back up, then the router, then the Roku.
4. Check for firmware updates for your router.
5. If you are still having trouble, post the make and model number of your router.
First, do not use Roku's online chat support. The guys in India don't know anything. Instead call the 800 number listed on the website. They are much smarter!
there is a known problem with the Arris cable modems used by Comcast and others. The problem is that you need to change the security set up (can't remember whether or not it includes or expletives WPS). Once you change is your problem will be cleared up. The way I found this out as I put my Roku on another cable system and it works fine.
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Roku cannot hook up to local network. Error message 009
Have two both worked now one won't. Spent one afternoon & night with Roku help and still didn't fix it.
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