Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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Every time i plug my 1TB western digital mybook in my computer freezes and when i shut it down it wont restart until i unplug it from the computer i have no idea what it could be please help

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That needs a motherboard drivers upgrade.

What happens is that the BIOS starts detecting and checking booting devices.

Earlier motherboards are not able to detect external hard drives and boot from them.

So the solution to this is to turn off the computer and then disconnect the cable.

Remove safely the HD and then restart.

God Bless You!

Posted on Feb 05, 2011

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Have a look at this article on external hard disk troubleshooting. Could be that you need to delete the USB root hub devices in the Device Manager to force Windows to recognize the device.

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Is it still under warranty?

Possibilities:
* try connecting to a different USB port on your computer
* try connecting to a USB port on a different computer
* try a different USB cable between the computer and the MyBook
* disassemble the casing, and remove the disk-drive, and connect it as a "slave" drive in some desktop computer, to see if the files on the disk-drive are intact

If all else fails, search online for "professional data recovery service" -- a company that will repair the MyBook just long enough to copy all your files onto a new disk-drive. Of course, this is _expensive_.

Note that Western Digital has a Customer Loyalty Program -- knowing the serial-number on your disk-drive, you can buy a new MyBook from their web-site, at a good discount.

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Try checking your bios to see what harddrive the computer boots from.
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My Western Digital 1TB hard drives do not power up when plugged into the USB Ports. No Blue light no nothing. I am however using the same power cable. I have changed the USB cable.


Seems like your case power is broken, check your warranty or buy a new one. to get your data back, open the case and unplug your harddriver, plug your driver in a PC computer and remove your important data.

You could also test a new power cable because it seems like your case doesent get any.

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it seems a problem with the driver, try plugging it onto a different computer. If that works, reinstall the driver.

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This is a known problem with these drives. Disabling USB legacy support in your Bios should solve the problem., it did in my case but at the expense of not being able to boot from a USB device. Definitley a problem with their enclosure or drive.

Ken D

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Mybook does not require any additional driver to work on systems from Win XP onward, same for recents Linux and MAC OS.
If the drive is not detected on more of one computer, then it is usually because of a fault.
Try a replacement cable (mybook uses Mini USB to USB, available at computer and at camera shops). If still no luck contact WD, mybooks have one year warranty. If you want to recover data, the disk must be mounted on a different enclosure, that service can be asked when discussing repair.
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I have the same drive guy. take a voltage meter and test the power adpator and see if your getting the right power to the unit. Check your usb ports as well even try it on another computer to diagnose your own. Try these steps good luck

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

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Make sure the power supply (power brick) for the mybook is working. (unplug both ends or the power cable and plug back end)

do the same for the USB cable. Still no luck? Plug the USB connector into a different port on the PC and see if that changes your luck.

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Just a shot in the dark, but ..., shut down your computer and unplug the drive. Turn the hard drive off, then back on. Plug it back into the computer and restart. If it doesn't pop up, restart your computer this time with it plugged in.
Is there any noise coming from the drive? Is the green light on the front?
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