Greetings lexxyy,
If you purchased this from BestBuy.com, you should be able to process the return in a retail store, however the preferred method of return is to contact BestBuy.com support and have them give you instructions on how to return it. You can contact them using the 1-888-BestBuy telephone number and asking for BestBuy.com support.
A digital camcorder does carry a 14 day return period and a restocking fee most likely will apply if the unit has been opened. I would ask the support team for more specifics.
I hope this helps.
Dorothy
Go Ahead. Use Us.
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