1. Unplug the power cord from the back of the printer.
2. Press and hold the # key and the number 6 and plug the printer back in all at the same time.
3. Release the keys once the printer is already turned on.
If the printer takes the paper but only crumples it. Do the Reset for the 2nd time.
Go into your Printer Preferences and change the Print on Both Sides option to "None"
Worked for me
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
To clear all pending job
In run window type services.msc and the go to print spooler option just stop and restart the service. And switch off and switch on the printer.
Hope this helps. Please rate my response.
Thanks.
Have a good day
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