I got a Cisco 7941 and i noticed now with incoming calls. I cannot answer them by the receiver. Instead I have to answer it with a speaker.. Working in an office it is not great to do this.
Can you please tell me what the cause of this is?
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Make sure that the Plantronics 500A base inteli-sensor switch is set to
the number one setting (should be set on the one line, not the two line
setting, on the right side of the 500A base unit). Also if you are
using an EHS (Electronic Hook Switch) instead of an HL10 Handset Lifter,
that could be the issue as well. The only other thing is to check the
user guide for the hearing aid and make sure that there is not an "auto
answer" setting that may need to be turned off. Here is a link below for the
500A / 510S user guide.
How to set a Cisco IP phone to factory default
Reset configuration of Cisco IP Phone (7910, 1911, 7940, 7941, 7960, 7961)
To set the Cisco IP phone to factory default completes the following steps: should be completed:
For 7940, 7941, 7960, 7961 phones:
1. Power up the phone (unplug power cable and plug in again and hold the # key.
2. Release # when lights start flashing.
3. Press 123456789*0#.
4. Press 1 to keep network configuration or 2 to lose the network configuration.
For 7906G and 7911G phones:
1. Power up the phone (unplug power cable and plug in again and hold the # key.
2. Release # when MWI starts flashing.
3. Press 3491672850*#.
You can use a Plantronics S11 headset with a Cisco phone, however it is
not the best compatible solution. To use an S11 with a Cisco phone, you
have to make sure that you are plugging it into the handset receiver
jack and not the headset jack. You will need to lift the handset
receiver, set it off to the side, and then hang it up after each call.
If you want a more compatible solution that you can plug into the actual
headset jack and just press the headset button on the telephone to
answer and hang up, then you would need one of the Plantronics "H-series headsets" with the Plantronics Cisco direct connect cable ( model 26716-01 ).
I would check your duplex settings. Often, if you hard code the duplex settings or have a mis-match; one end may not talk properly. Also, have you tested the wiring? Do you know the ethernet is okay for sure? TechRx, Inc. - techrxgb.com
See Cisco's user guide regarding template modification and customization at http://www.ciscosystems.am/en/US/docs/voice_ip_comm/cuipph/7960g_7940g/7_0/sip/english/administration/guide/7960usrS.pdf
This is happening because your "Self-Cleaning" hookswitch is going bad. Since it's a carbon contact design, this will happen more and more frequently. I recommend sending your Cisco IP phones to IdacomUSA for repair and refurbishment. If you are the DIY type of person, we are also selling the pad and assembly for the Cisco hookswitch at $15 each (w/minimum order)
If the CS70 has a lifter attached to the cisco phone then it should be able to detect an incoming call by beeping in your ear. If there is no lifter, it won't beep in your ear, but you will still be able to answer.
Unfortunately this is a very common problem with Cisco's IP Phones. It can be caused by either a faulty hookswitch or a damaged jack. Both of these problems can be remedied by contacting IdacomUSA.
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