Question about Terk LeapFrog LF30S
We would be happy to help you with that. The first thing wewant to check is if the issue is affecting multiple buttons on the remote. Ifyou are having the issue with specific buttons then the remote needs to bereplaced, give us a call at 1-800-333-DISH (3474). Check if you are using thecorrect remote for the correct room, there may be a number on the bottom of theremote that tells you which room the remote should be in. If UHF, check thatyour UHF remote antenna is securely connected to the "RemoteAntenna" port on the back of your receiver and that the antenna isupright. At this point we want to re-address your remote, if issue is with theTV2 remote, bring your TV2 remote with you to TV1. Access "SystemInfo" at TV1. Using the remote that is NOT functioning, pressand release the "SAT" button then press and release the RECORDbutton on remote control. If the batteries in the remote have not beenreplaced in the past 60 days, replace the batteries. Reset the receiver byunplugging it for 10 seconds then plug it back in then re-address the remoteagain. If the remote is still not working at this point then it may be aninterference issue. If you are having issues with an infrared remote, findinterference source (backlighting or power save mode on LCD TV's, fluorescentlighting in room, or direct sunlight), eliminate, or convert remote to UHF. Ifyou are having issues with an UHF remote, find interference source (component(VCR, DVD Player, etc.) near DISH receiver), adjust UHF antenna, or distanceUHF antenna from receiver using coax cable/barrel connector. If the remote isstill not working after all these steps we need to have your remote replaced.
We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!
DISH Network Customer Service Representative
Posted on Feb 23, 2011
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