NetGear DGN2000-100NAS Router Logo

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Posted on Jan 30, 2011

DGN2000 router problem. I have 2 pc connected on the router and only the main one has access to the internet. Am i doing something wrong with the settings or does my router has a problem? Is it true that DGN2000 has a hardware problem and you cant connect more than 1 computers?

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  • Posted on Jan 30, 2011
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I'm not aware of any problem with the DGN2000 that only lets you connect 1 computer (If it was I dont think they would sell many and EVERYBODY would know about it)

Anyway - try swapping the network leads over (remember which port is the "live" one) does the other PC now have internet access and the 1st one not?

if the 2nd pc DOES have internet access the yes you have a suspect router.
if the 1st computer DOESN'T have Internet access you have suspect router.

if the 2nd pc DOESN't have internet access but the 1st pc DOES - then the problem is something on the 2nd pc.

Hope this helps.

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Merceconstan,

I hate to be the bringer of bad news, but your router sounds like what those of us in the trade affectionately called "bricked".

Check the ip address of your computer. You can do this holding down the windows key and pressing the "R" key to bring up the run window. When that window is up type "cmd" and press enter. This should bring up a black window with a command prompt. At this prompt, type "ipconfig" and press enter. This will list all the IP addresses of your computer. If the address of your wired connection looks like 169.254.x.x when plugged into the router, then your router isn't "handing out" addresses, and is probably broken.

Your best option is to contact Netgear for a replacement if you are still under warranty.


Sorry.
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I understand that you are not able to go online through your NETGEAR router (dgn2000). Regarding your concern, I would recommend you to please reset and reconfigure your router (DGN2000). It is in this context, please follow the procedure stated below to configure the router:
RESET THE ROUTER:
With the help of a paper clip, press the reset button on the back of the router for 20 seconds (please refer to the label on thth the help of a paper clip. Press it and hold it for 30 seconds and after 30 seconds without releasing the reset button take out the power cable from the router and wait for 20 seconds. After 20 seconds, without releasing the reset button plug the power cable back to the router and keep holding the reset button for another 30 seconds. Now, release the button and take out the power cable wait for 5 seconds then plug it back.
CONFIGURE THE ROUTER:
1. Connect the cable coming from Internet Service Provider to the WAN port of the router (isolated port).
2. Connect the computer to the router using any one of the 4 available ports.
3. Open the browser (like Internet Explorer, Mozilla Firefox, or Safari).
4. Access the router settings, by typing 'www.routerlogin.net', 'www.routerlogin.com' or 'http://192.168.0.1'
5. When prompted for Username and Password please enter Username as 'admin' and Password as 'password' (please note that both Username and Password are case sensitive).
6. Click 'setup wizard' (at the top of list) from left menu.
7. Select yes and click next.
8. It should give you a "PPPoA Detected" and then click next.
9. Enter the Login and Password provided by your ISP and then click on apply.
10. Once the settings are updated click on 'Router Status' and click on 'Connection Status' button (at the bottom of the page).
11. Click on connect button.
12. Connecting to server should show 'connected'.
13. If you receive 'CHAP authentication failed', close the 'connection status' window and click on 'Basic settings'. Please Check the login and password for ISP and apply the setting again. Please NOTE that the Login Name and Password provided by your ISP to you is CASE Sensitive.
14. Open another browser window and try to access the Internet.

I hope this answers your query. If you need any further help, please email us back so that we can continue to work on a solution.
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I understand that you are facing trouble with the installation of the router as the CD does not work. Please perform the below steps to install the router without using CD:

1. Connect the cable/phone line coming from Internet Service Provider to the WAN port of the router(isolated port).
2. Connect the computer to the router using any one of the 4 available ports.
3. Open a web browser (Internet Explorer, Mozilla Firefox or Safari).
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5. Login to the router (username = admin password = password unless you have changed it).
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14. Open up another browser window and try to access internet.
I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
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1. Connect the cable/phone line coming from Internet Service Provider to the WAN port of the router(isolated port).
2. Connect the computer to the router using any one of the 4 available ports.
3. Open the browser (Internet Explorer, Mozilla Firefox or Safari).
4. Access the router usually by typing 'http://192.168.0.1' or 'http://www.routerlogin.com' in the address bar.
5. Login to the router (username = admin password = password unless you have changed it).
6. Click 'setup wizard'(at the top of list) from left menu.
7. Select yes and click next.
8. It should give you a "PPPoA Detected" and then click next.
9. Enter the login and password of ISP click apply.
10. Once the settings are updated click on 'router Status' and click on 'connection status' button(at the bottom of the page).
11. Click on connect button.
12. Connecting to server should show 'connected'.
13. If you receive 'CHAP authentication failed', close the 'connection status' window and click on 'Basic settings'. Check the login and password for ISP and apply the setting again.
14. Open up another browser window and try to access internet.
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I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand
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