I went online to get help with a Dyna Pro and paid 12.00 for some assistance on 1/13/11.I have not heard anything in response. It was having and E1 error and asked for help or product manual. I will call my credit card company within the hour if I do not hear from you and deny the charge since I have recieved nothing. Max Young Order #257392

DynaPro/DynaGlo heaters are made in East Asia, Reddy heaters were made in Bowling Green, Ky.I don't doubt you haven't heard anything back. DynaPro/DynaGlo heaters are made in East Asia, Reddy heaters were made in Bowling Green, Ky.I don't doubt you haven't heard anything back.

Unlike most heater repair guys in the field of portable forced air kerosene heaters, they got they're start in H.V.A.C. and later branched off into this area of expertise. Most never went to DESA seminars (REDDY HEATERS), update seminars, or ever have seen or written a warranty repair claim form. I know this by the local hardware store that does home heating repairs, they get reddy heaters to fix and when they cant, they ask me for assistance. This home furnace guy Gordy may be good with oil furnace boilers in your basement, but when it came to fixing these heaters, he was a wash! He wasn’t aware of even the most basic things like how a brass nozzle comes apart for cleaning and inspection. Cripe, the nozzles they use in the basements of homes come apart the same way. There is SOME translation, but not much. Unless you've been trained by the Company, read and review all mailings sent out constantly, have read all the service bulletins, you’re just another garage shop parts changer. Gordy once told me these were simple, and then he had to ask for help. Unlike most heater repair guys in the field of portable forced air kerosene heaters, they got they're start in H.V.A.C. and later branched off into this area of expertise. Most never went to DESA seminars (REDDY HEATERS), update seminars, or ever have seen or written a warranty repair claim form. I know this by the local hardware store that does home heating repairs, they get reddy heaters to fix and when they cant, they ask me for assistance. This home furnace guy Gordy may be good with oil furnace boilers in your basement, but when it came to fixing these heaters, he was a wash! He wasn’t aware of even the most basic things like how a brass nozzle comes apart for cleaning and inspection. Cripe, the nozzles they use in the basements of homes come apart the same way. There is SOME translation, but not much. Unless you've been trained by the Company, read and review all mailings sent out constantly, have read all the service bulletins, you’re just another garage shop parts changer. Gordy once told me these were simple, and then he had to ask for help.