Question about Computers & Internet

When starting up Itunes and sometimes when just starting up computer, you will receive a message that bonjour (itunes helper?) has encountered a problem and needs to close. I have tried uninstalling and re-installing itunes. Also the computer had a message to go to control panel/admin tools/services etc. P.S. Sometimes itunes stops and freezes and you have to go "ctrl/alt/delete" and end the non responding program! Any suggestions?

18 more comments
Darryl Traves Jan 28, 2011

Please be patient with me as I am not a guru; what is advanced system care, where do you find it and how do you uninstall it and where do you find the download to re install it. Thanks Darryl
Darryl Traves Jan 28, 2011

Hi Steve, I will have to go now but will be back in about 10 hours. The Security software is CA ( Computer Assosiates)" Internet security suite plus". I did look in Add and Remove hardware but could not see Advanced System Care! Is it something that I should have and where do you find it, and what does it do for you? Look forward to your reply! I'll check in about 15 minutes to see if you require any further information. Thank you once again. Darryl
Darryl Traves Jan 28, 2011

Hello again, I tried "service.msc" and it says windows cannot find anything. "start run eventvwr.msc" is a 512 kb file, bonjour reports all mentioned as type-information; category-none; event-100. I went control panel/admin. tools/services and it claims that bonjour is off but minutes ago when I started the computer and connected to the internet (mobile wireless broadband) bonjour said it had trouble as usual. Thanks Darryl
Darryl Traves Jan 29, 2011

Hi, I am very new to FixYa, and I have been replying to your suggestions to keep you updated and I do thank you for your time. When I logged in this afternoon I received a message that I did not accept your solution and basically they say that I have rejected you but that is not the case, so I don't know how to undo whatever I have done to reject you. Sorry if I have caused any problems. Thanks Again, Darryl
Darryl Traves Jan 29, 2011

Hi, Thanks for your suggestions! For an amatuer like me, what you have suggested could take some time but before I start I would like you to assure me that all the purchased items from itunes will not be lost. Thank you for your time. Darryl.
Darryl Traves Jan 29, 2011

Hi, good to see you back! It doesn't worry me if it takes hours for someone to respond as I jump on the computer when I get a chance, type a question and come back later usually evening and morning. I am in Australia and if you are in the northern hemisphere such as USA then we are at opposite ends of the day. I just tried your suggestion and it was the same end result as going control panel/ admin. tools/ services. It claimed to be disabled from the last time but minutes ago when I started up the computer it said Bonjour has encountered a problem and needs to close. When you were rejected, another person came to help and they wanted me to download extra help to completely wipe itunes, from different directions. I replied that, I would like a guarantee that I would not loose all the purchased items from itunes. I have not yet checked for his reply. P.s. part of my problem is that itunes sometimes freezes and you have to go ctrl/alt/delete and choose to end non responding program.
Darryl Traves Jan 29, 2011

I hope you just got my long message because when I clicked submit it didn't load as usual it just dissapeared! I could be at fault for your rejection as well because there are three ways I can reply 1. Add a comment for ..... 2. reply ( beside your advice) 3. (under Accept this solution ) Continue working with this Expert by posting more comments - Reply to ........ And I thought that all roads lead to Rome, don't they? Thanks Darryl.
Darryl Traves Jan 29, 2011

Thanks for your reply, be patient with me as I only use the computer a bit in the morning and evening, so I don't mind your speed of reply. I Think I need to purchase an external hard drive and back up (should have done it a long time ago) itunes as it is 7.9 days 15.15Gb, we have quite a bit of music/audio books/childrens show/podcasts etc.
Darryl Traves Jan 30, 2011

Event Type: Information
Event Source: Bonjour Service
Event Category: None
Event ID: 100
Date: 30/01/2011
Time: 8:16:47 AM
User: N/A
Computer: HOMEPC
Description:
Service started
Darryl Traves Jan 30, 2011

Event Type: Information
Event Source: Bonjour Service
Event Category: None
Event ID: 100
Date: 30/01/2011
Time: 8:16:47 AM
User: N/A
Computer: HOMEPC
Description:
Service started
Darryl Traves Jan 30, 2011

Sorry, Using ctrl/C that is all I seem to be able to copy!
Darryl Traves Jan 30, 2011

This might be what you really expected:- Hanging application iTunes.exe, version 10.1.14, hang module hungapp, version 0.0.0.0, hang adress 0x00000000 and for Bonjour in the description it says "Service Started"
Darryl Traves Feb 02, 2011

Hi again, I am curious to know if they will let you keep working with me or not! I am not in a hurry but I will wait for your reply before I move on the advice that I received from the other man. ( about deleting all things "itunes" and starting afresh) Many thanks for your time, Darryl.
Darryl Traves Feb 02, 2011

Thanks, I will heading to bed shortly myself!
Darryl Traves Feb 04, 2011

Hi, I have just replied to you thru a different avenue. I don't know if you are able to reply back to me more than once. So I have clicked on "Continue working with ......" , rather than replying to your individual messages. See what happens !?
Darryl Traves Feb 04, 2011

Hi, I just went control panel/admin. tools/services , and tried once again to disable bonjour. Strangely enough, it wasn't disabled; so I tried again, this time, it took quite a while (2min.app.) and I got a message like never before, "Could not stop the Bonjour service on the Local computer. Error 1053: the service did not respond to the start or control request in a timely fashion." On previous attempts, I saw a small screen with one of those progressive green bars that fill up with the little green squares as things begin to happen. When I have clicked on the stop service option, this green bar would 1/2 fill up and dissapear; maybe because there was another window opened about the bonjour service that said it had encountered a problem and needs to close.( microsoft ), and I usually clicked, "don't send" and maybe that caused the other window to disappear. This time I clicked on nothing and just waited, the green progess bar 1/2 filled quickly and then very slowly from then on, to the above message that I quoted about Error 1053.
Darryl Traves Feb 05, 2011

Hi, We have Windows XP Professional! Hi, We have Windows XP Professional!
Darryl Traves Feb 06, 2011

Hi, I went to windows update and downloaded priority/hardware/software optional downloads! That in itself was a challenge because at one stage the computer wouldn't respond for me, it froze! We usually don't get the user log on window, but now we get it all the time, even when the computer screen goes into sleep mode now, we have to log back in. That is no drama but between one of the downloads it went to sleep and it would not wake up, the user panel was faint and would not highlight for us. Even cntrl/alt/delete would not open so we could close down, so I chose to shut down, it said other people were logged on to the computer and their connection or whatever may be lost; but we are over that hurdle now. I'll see how we go. I purchased an external hard drive today, so I can back up iTunes purchases and try and totally remove and re install as you earlier suggested and also the other expert suggested, along with some download "help to remove" programs. Thanks again for your patience. Darryl
Darryl Traves Feb 06, 2011

P.S. I just went back to the microsoft site and clicked on the review history of updates. And I counted about 12 that referred to Microsoft.Net Framework, Security and other things. Thanks again. Darryl
Darryl Traves Feb 14, 2011

Hi, I have obviously taken too long and they have closed the case on me but that is ok, I can start again. I have copied the iTunes files to a hard drive, but I didn't realise that they are now missing from the iTunes program. When I get some more spare time, I will attempt to wipe the iTunes program completely and start again! See how I go. Thanks for your time and patience.

2 Answers

Reparatii PC - Service IT

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2,574 Answers

If your ITUNES for some reason not working, here is a tutorial how to completly clean
your computer from Itunes, and fresh install it again.

Problems that this tutorial fix:
-iTunes has encountered a problem and needs to close

1. Download "WINDOWS INSTALLER UNINSTALLER CLEAN UP" and install from
http://support.microsoft.com/kb/290301
2. Select and Remove Itunes, Apple software Update, Apple Mobile Device Support,
Bonjour.
3. Uninstall all that from Add/Remove programs in Control Panel.
4. Download "REGISTRY CRAWLER" from http://www.4dev.com/software/regc.exe
and install
5. Start Registry Crawler, and in Where to Search select all (keys, values, hkey_users, hkey_current_user, all......)
6. In Search For type "apple" and delete all entries, than type "itunes" and delete all entries
6a. If for some reason you cannot delete the selected entries you folow this procedure:
- Double click on selected entries in Registry Crawler (the regedit.exe will open point to the selected entry.
- On that entry right click, and select "Permissions" and than 'Full Control" - Alow...

7. You deleted all entries in registry for Apple and Itunes
8. Click Start, than Search..Select to search in drive where windows folder is.
9. Type "apple" and delete all files that have that name
10. Type "itunes" and delete all files that have that name
11. That's it...You seccessfully clean your computer from ITUNES.
12. Now install Itunes from www.itunes.com

Posted on Jan 29, 2011

5 more comments
Reparatii PC - Service IT Jan 29, 2011
Try doing a system restore on your computer to an earlier date when you knew iTunes was working fine.

How to start the System Restore tool from a command prompt in Windows XP

For additional information about System Restore,
1. Click Start.
2. Click Help and Support.
3. Type system restore in the Search box, and then press ENTER.
Navigate to http://support.microsoft.com/kb/306084
For additional information about System Restore,
1. Click Start.
2. Click Help and Support.
3. Type system restore in the Search box, and then press ENTER.
Navigate to http://support.microsoft.com/kb/306084
Reparatii PC - Service IT Jan 29, 2011

Backup your itmes .

Locate your iTunes folder:

1. By default, the iTunes folder is located in:
Mac OS X: /Users/username/Music
Windows XP: \Documents and Settings\username\My Documents\My Music\
Windows Vista or Windows 7: \Users\username\My Music\

2. If the iTunes folder is not in the default location listed above then you can find where the iTunes folder is located by following these instructions:

Drag the iTunes folder to another Folder ..somewhere save.. This can take a while if you have a lot of items.
Backup your itmes .

Locate your iTunes folder:

1. By default, the iTunes folder is located in:
Mac OS X: /Users/username/Music
Windows XP: \Documents and Settings\username\My Documents\My Music\
Windows Vista or Windows 7: \Users\username\My Music\

2. If the iTunes folder is not in the default location listed above then you can find where the iTunes folder is located by following these instructions:

Drag the iTunes folder to another Folder ..somewhere save.. This can take a while if you have a lot of items.
Reparatii PC - Service IT Jan 29, 2011

click here to download the windows installer uninstaller clean up .

To launch Windows Install Clean up.Go to start/all programs.
Reparatii PC - Service IT Jan 29, 2011

First of all backup your itunes library ...then uninstall the program.

Follow this steps in order to backup itunes .

Locate your iTunes folder:

1. By default, the iTunes folder is located in:
Mac OS X: /Users/username/Music
Windows XP: \Documents and Settings\username\My Documents\My Music\
Windows Vista or Windows 7: \Users\username\My Music\

2. If the iTunes folder is not in the default location listed above then you can find where the iTunes folder is located by following these instructions:

Drag the iTunes folder to another Folder ..somewhere save.. This can take a while if you have a lot of items

Thank you!
Locate your iTunes folder:

1. By default, the iTunes folder is located in:
Mac OS X: /Users/username/Music
Windows XP: \Documents and Settings\username\My Documents\My Music\
Windows Vista or Windows 7: \Users\username\My Music\

2. If the iTunes folder is not in the default location listed above then you can find where the iTunes folder is located by following these instructions:

Drag the iTunes folder to another Folder ..somewhere save.. This can take a while if you have a lot of items

Thank you!
Reparatii PC - Service IT Jan 29, 2011

If you still need assistance, You can reply to this message at any time.

Thank You!
Reparatii PC - Service IT Jan 30, 2011

It is ok. It is ok.
Reparatii PC - Service IT Jan 30, 2011

Download and install UPH Clean from microsoft ..click here.

Anonymous

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Vice President:

An expert whose answer got voted for 100 times.
Master
394 Answers

Hi, I am Steve, lets get you some help
The Bonjour service is the Communications Handshaking system and it is use by a lot of other applications, itunes included.
There is a know issue between Advanced System Care, itunes and Bonjour causing the problem you have described. The solution is to remove itunes and advanced system care, reboot then re-install itunes followed by a new download of the latest advance system care and re-install that. do not use the advanced system care auto update.
An alternative is to disable sharing within itunes - it no longer uses the Bonjour service then - but no good if you want to share your itunes tracks.
Finally, there are issues with bonjour, itunes and some security products - the solution is dependant on the security software you are using so if neither of the above work for you please let me know your security software and I can give you the solution.

Posted on Jan 28, 2011

7 more comments
Anonymous Jan 28, 2011

As you don't know what it is it is almost certain you don't have it installed. we need to look at the security software - what anti-virus product are you using?
Anonymous Jan 28, 2011

ok, lets go for the simple solution

start - run - type in service.msc and ok

you get a services list - find the bonjour service. Stop the service if it is running and set it to disabled.

try itunes and let me know if you get any further issues.

Also go to the error log (start run eventvwr.msc) and see if you get any errors reported by bonjour in the application log.
Anonymous Jan 29, 2011

Hi, I think the reject is because I did not answer you inside 4 hours. I will pass this to my rep and they will sort out that side of things once we have your problem solved

start run services.msc (not service.msc, my typo sorry) in the services list stop Bonjour and disable the service. Then start itunes and let me know whether you get an error.
Anonymous Jan 29, 2011

yes I got an answer - so we have disabled bonjour yet it is still generating an error. Hmmm.

Ok start run eventvwr.msc and in the application log find the error that comes up - either itunes or bonjour - copy the description and post that for me - I will take a look at it.
Anonymous Feb 02, 2011

just got your e mail, I am out of the door now myself. I only get an e mail when you reply to me, not for a reply to someone else or a generic reply. I have just caught up with your other posts. Cannot see anything said to another expert.

I will go through everything I can see when I am at my desk later (in about 6 hours).
Anonymous Feb 04, 2011

got your message. Seen a couple of error messages from the event log. It seems that the Bonjour service is starting. can I check, you have the service set to disabled?
Anonymous Feb 04, 2011

Based on that error the next step is to update your version of dot net. What version of Windows are you using?
Anonymous Feb 05, 2011

using Internet Explorer go to www.Windowsupdate.com and let it download all the fixes needed.
Anonymous Feb 06, 2011

Sounds like your machine had a lot of downloads to add. The key one is the dot net download.

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When i try to download itunes and quicktime i get error code 2330 when i try to update i get the same code. i have windows xp

try to uninstall all apple software from your computer

e.g. iTunes, Quicktime, bonjour etc.
delete temp files
click start > run > cmd > type "%temp%" without the double quotes
then select all files then delete all of them

restart the computer

try to download and install Itunes
if still doesnt work

download CCleaner to remove all traces of apple/itunes from your computer then restart and reinstall after restart.

hope this help

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My itunes just stopped working one day and now i can not reinstall it on my computer

Learn how to completely uninstall iTunes, QuickTime, and other essential software components from your Windows XP PC.
How ToFor Windows Vista or Windows 7, see this article.
Expand All Sections | Collapse All Sections
In some rare instances, it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:

iTunes
QuickTime
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Bonjour
Apple Application Support (iTunes 9 or later)

Important: You may see various alert messages if you uninstall these applications in a different order or only uninstall certain components.
For detailed steps on removing and reinstalling iTunes and related components on Windows XP, refer to the following steps:
Removing iTunes Note: iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.

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Select iTunes from the list of currently installed programs, then click Remove.
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If other program entries were listed for iTunes in Add or Remove Programs, remove those as well.
In Add or Remove Programs, remove any iPod Updater applications that are listed in the same fashion as iTunes was removed.

Removing QuickTime

Quit QuickTime Player.
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Select QuickTime from the list of currently installed programs, then click Uninstall.
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After the uninstallation is complete, do not restart your computer if you are prompted to.
If other program entries were listed for QuickTime in Add or Remove Programs, remove those as well.

Removing Apple Software Update

Quit Apple Software Update.
From the Start menu, choose Control Panel.
In Control Panel, open Add or Remove Programs.
Select Apple Software Update from the list of currently installed programs, then click Uninstall.
When asked if you would like to remove Apple Software Update, click Yes.
After the uninstallation is complete, do not restart your computer if you are prompted to.
If other program entries were listed for Apple Software Update in Add or Remove Programs, remove those as well.

Removing Apple Mobile Device Support

From the Start menu, choose Control Panel.
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Select Apple Mobile Device Support from the list of currently installed programs, then click Uninstall.
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Notes: Do not manually delete the Mobile Device Support folder located at C:Program FilesCommon FilesApple. Use Add or Remove Programs as described in the steps above.
Removing Bonjour

From the Start menu, choose Control Panel.
In Control Panel click "Add or Remove Programs."
Select Bonjour from the list of currently installed programs then click Uninstall.
When asked if you would like to remove Bonjour click Yes.
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Removing Apple Application Support (iTunes 9 or later)

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Select Apple Application Support from the list of currently installed programs, then click Uninstall.
When asked if you would like to remove Apple Application Support, click Yes.
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Verify iTunes and related components are completely uninstalled

Restart your computer.
After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
Open the Program Files folder.
Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed.
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Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
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Open the Windows folder.
Open the System32 folder.
Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
Right-click the Recycle Bin and choose Empty Recycle Bin

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My itunes will mot open when i click on all of the itunes buttons, i have uninstalled it and reinstalled it and nothing. i have disabled bonjour i have updated itunes to itunes 9,i have scanned my computer...

http://support.apple.com/kb/TS1717

Try the solutions listed there, it's easy to follow and will very likely work, just remember to print off the page before you start trying to fix it. Make sure you print off all of the sections.

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2 Answers

My itunes does not start whwn i clicked on icon.

Here's some info that may help - picked up from other boards where similar problems reported.
First check to see if Quicktime works normally, iTunes will not work without it.
If Quicktime is OK, then use these troubleshooting articles: XP version http://support.apple.com/kb/TS1421 Vista version http://support.apple.com/kb/TS1717
Have you installed any of the following: ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them, they are know to cause problems with Quickitme. Then download the version of Quickime without iTunes: http://www.apple.com/quicktime/download/win.html Now Remove Quicktime using the method for Quicktime in this article (just Quicktime): XP http://support.apple.com/kb/HT1925 Vista http://support.apple.com/kb/HT1923 When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name. Restart you computer Install the stand alone Quicktime and check if it starts. If it does you are in a position to find out if iTunes is OK.
If Quicktime is OK, do you get any error message when you try to start iTunes? If not, open your task manager after trying to start iTunes. Do you see iTunes.exe running on the processes tab. If there is no error and you see iTunes.exe running then iTunes is hanging and we need to look at a slightly different route.

Sometimes it is just a problem with the itunes database file when it won't open after an upgrade. Press and hold the shift key while trying to start itunes. Does it give you an option to choose or create a new library? http://docs.info.apple.com/article.html?path=iTunesWin/8.0/en/15502.html

Bonjour is a common cause of iTunes hanging at start up. i.e. silent launch failure with iTunes.exe running on the processes tab. You can uninstall bonjour if you don't need it. However it is required for sharing libraries and other things
You could also try uninstalling it, then downloading bonjour from Apple and installing it directly. http://support.apple.com/downloads/Bonjour_for_Windows

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