You will need to contact McAfee support either by e-mail or online chat. I find that on-line support gets things resolved faster that a e-mail
http://us.mcafee.com/root/support.asp
Have whatever information about the purchase ready when you contact McAfee support.
No, fixya is not a part of any manufactor. It's a web site to try and help people with some problem's that they are having trouble with,
You said you bought your computer in 2006, and you bought McAfee Internet Security at the time of purchase. I figure you would have to activate it through McAfee, and they should have a record of the sale.
A few question for you if I might. How are you connected,, how much ram do you have,, dual core or single and what windows are you running??
I know some might disagree with me, but Norton and McAfee Security suite do slow pc's down alot if you run alot of programs or don't know how to use "msconfig" to shut useless programs from running, or don't have enought ram installed.
I have had to clean many very slow pc's of the security programs to get them to work faster.
Some of the best protection is free to use, and catches the same , if not more virus without using much system resources.
Some are http://www.avast.com/eng/download-avast-...
http://www.free-av.com/ and http://www.download.com/AVG-Anti-Virus-F...
A good spyware program is http://www.safer-networking.org/en/spybo...
When I installed Avast in a computer I was fixing after taking out Norton, It found a virus as soon as it was installed that Norton missed.
If you still want McAfee installed, you should contact them.
Good Luck, need more help, just ask
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Thanks for your help. I will try it. I also thought I was going to be connected to Gateway. Is FixYa a part of Gateway.
Thanks again.
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