The mouse does not work at all. I put in new batteries and still does not work. I had problems with my computer and since that is fixed the mouse does not work.

Probably best to get a new one I had to.

get a new mouse
they are cheaper than trying to fix the one you have

Hi there,

Well first of all you can check out the below steps -
1. Sometimes there can be no discernible cause for wireless mouse not working properly. One should attempt using the mouse with a different computer to check if there is something wrong with the mouse or not.
2. Sometimes, when there is an object lying between the receiver and the mouse, the wireless mouse may stop working. Such items could be cell phones, remotes, cameras, radios, wireless routers, desktop fans, large metal cases, or other such devices. Move these devices out of the way to fix the problem.
Anyway first we strongly suggest you to use your mouse with some other computer and check where is the problem.......
You can also follow the below link for more information -

http://support.microsoft.com/kb/838398

Please post comments for further help or information.....

Good Luck!!

Thanks

Maybe some internal component is broken. try to connect the mouse to another computer and see if it works. If not, you should replace it.

I email you idiots to fix a problem not to buy another product. Why should I buy a premium plan from you. With any luck it probably won't work either. Yes I did fix the problem. I threw the worthless mircosoft wireless mouse 3000 away. Problem solved

now mouse is open & clean by isoprpile & check battery conector after check now mouse its working.

Okay, a coworker had this problem and it was a fairly easy fix, first, plug the USB reciever into a direct USB port, then pess the connect button on the underside of the mouse, when the red light starts blinking let go and then press it and hold, and at the SAME TIME press and hold the connect button on the receiver until both the receiver light and the mouse light turn on steadily, and voila!

A friend of mine brought me this problem with exactly the same problem. here is what I found. The small notch in usb device socket under the mouse was malfunctioning. If you press this notch you will find the mouse red light blink. If you further try pressing this notch at some point the mouse red light comes on constantly. Thats it, hold it there and try to connect first by pressing the usb device connect switch and then the mouse connect switch. The moment the connection is made the usb device stops blinking and the red light on the mouse starts blinking. Wow, it works now. Some one might just open the mouse and fix this microswtich for a permanent solution.

have you checked that it is the USB port if it is not in the USB port it will not respond

I have had the laser fail in some of these mouse's. I have also had the batteries fail. I have seen cracked circuit boards from the mouse being dropped.

You mentioned that you changed the batteries. I am assuming that you tried new batteries that you know are good.

Technicaly, there are no servicable parts inside of these mice. If the fault is something very simple it can usualy be serviced.


Jerry G.