Re: C309 shows off line on some computers and we have to...
What may be going on is every computer has this identification called a IP ADDRESS this is what you internet identifies your computer with, your printer also has one of these. What i have seen happen is when you install your printer onto a computer the computer gets the printers IP ADDRESS so it knows where to print to. If you have a Hub/Router that is fairly old sometimes they drop IP ADDRESS and then have to make a new one for the device, So if your printer is connect and then drops connection from your interent the IP ADDRESS gets reset on the printer, So when your restarting your computer then your Computer is saying oh look the printer has a new IP address I better connect to it. That's why once you restart you can then connect. The best way to fix this is to give your printer what is called a STATIC IP ADDRESS this means it will always have the same address to connect to! This can be a very technical thing to do yourself, I would recommends having a computer person set this up for you!
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Regarding your recent inquiry about the HP 564 cartridge error ("Alignment Failed") which is preventing printing to your HP printer, please perform the following steps to see if the issue can be corrected....
NOTE: For "incorrect cartridge / "missing or damaged" error messages, please attempt to bypass the error message by selecting \'Ok\' on the printer several times. NOTE: You may also need to load the FULL printer driver versions from HP\'s website; once installed you should be able to bypass error messages via the various alert / windows prompts. Additional corrective action suggestions are provided below.
DIAGNOSTIC TESTS / RECOVERY SUGGESTIONS:
1) If you received an "Unauthorized ink", "non-HP ink", "counterfeit ink" or similar message, you can simply ignore/dismiss these messages by pressing \'OK\' once for each cartridge, so that the printer resumes its normal operation. If you do not have the full printer driver version installed it is possible that you may not be able to see the cartridge error bypass option - you may need to install the complete printer driver version for your computer\'s operating system. Receiving these kinds of ongoing alert messages is COMPLETELY NORMAL when using refilled ink cartridges. Refer to NOTE 2 below for more information. Refilling the ink cartridges does not include reprogramming of the ink cartridges, so this will not be a factor: http://inkjet411.com/?page_id=1407
2) Remove ink cartridge and inspect cartridge\'s smart chip surface (i.e. gold contacts) - check for scratches or ink residue. See pictures of cartridge chips at following link for reference (see \'Abnormal Cartridge Errors\'): http://inkjet411.com/?page_id=1925
- Replace cartridge if suspected damaged.
3) Perform Tap 41 PRINTHEAD Health Diagnostics Test (menu access varies by printer model, refer to HP printer diagnostics document, page 45, to view normal display messages, http://inkjet411.com/?page_id=1813 )
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons - screen should display "Enter Special Key Combo"
4. Press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says \'Special Reports\'.
6. Select Ok, then press the arrow button until the \'print-mech button tap\' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until \'code = 41\' is displayed.
8. Select Ok. The test page prints. If not, repeat steps 2-7 and enter \'code = 43\', select Ok.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD \'Pen Status\' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (as available). It is suggested to perform the \'Printer Reset\' procedure below to rule out printer firmware related problem.
a. If Step 2. does not allow service menu access, then press the \'Return\' and \'Home\' keys simultaneously so the Engineering Menu is displayed [or depress the \'Return\' button four (4) times]
b. Select Service Menu. Use arrow keys to advance to the Special Reports Menu. Select OK. Perform steps 6-9.
NOTE: The Tap 10 extended self-test print may also be initiated via \'code = 10\' (use to verify ink nozzle/jetting performance for each color).
premature of the PRINTHEAD has nothing to do with refilled ink cartridges; the PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink into. Refer to NOTE below.
4) Replace ink cartridge with a new HP ink cartridge to completely rule out the ink cartridge as the cause of failure.
5) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on the Inkjet411 support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY: http://inkjet411.com/?page_id=1451
a. Remove all 4/5 ink cartridges, then remove the internal PRINTHEAD and thoroughly clean rear electrical contacts and carriage electrical contacts. Inspect ink foam ports to see if they are \'wet with ink\'...this will confirm whether ink is being pulled into the PRINTHEAD or not. If the ink foam ports are completely dry (no significant amount of ink present when blotted with a paper towel, etc.), then the PRINTHEAD is likely considered too dry to support proper ink flow and subsequent printing operations. Refer to PRINTHEAD removal process at HP.com (link down below) or at the following Inkjet411 link to provide general guidance: http://inkjet411.com/?page_id=1451
6) If after thorough electrical contact cleaning the problem persists, you may need to replace the PRINTHEAD ASSEMBLY (i.e. get from HP or Amazon), however, as a last ditch effort, you might want to perform a hot water flush on the PRINTHEAD: http://inkjet411.com/?page_id=2412
a. Remove all ink cartridges from the printer.
b. Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.
c. Over a sink, run warm tap water directly into the 4 (or 5) ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
d. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
e. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
f. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.
g. If permissible, activate the \'Clean Printhead\'. This can be done from the printer\'s control panel or software printer driver (for example, by selecting \'Tools\' - \'Clean Printhead\', or similar).
h. If you have reached this point of the troubleshooting and all the previous troubleshooting steps did not work, then the printhead is likely damaged or at end of life* and may need to be replaced.
NOTE: On some HP printer models it may be difficult to remove the PRINTHEAD assembly, consult your User\'s Guide for specific instructions.
7) If this does not remedy the problem, then you may have a defective PRINTHEAD in the printer (worst case scenario), unrelated to the refilled cartridges.**
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ADDITIONAL NOTES:
However, if you observe missing colors or poor image quality then air may have been accidentally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you will have to run the "Clean Printhead" procedure 1-2 times to recover the ink system. Watch the video on the HP support page which describes some of the common issues you may encounter with refilled ink cartridges. This type of problem is common and completely recoverable.
NOTE 1: The HP 564 printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 4 (or 5) ink cartridges and then firing the ink droplets onto the paper) - these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for ~8,000 printed pages over life, but the consumer average is typically closer ~5,000 pages). The printhead is replaceable and can be ordered directly from HP.com. For information on how the PRINTHEAD functions, please watch the following video: http://inkjet411.com/?page_id=2054
**Typically the printhead should not reach it\'s end-of-life until after a minimum of 8 or more complete sets of cartridge changes; officejet models typically have a higher print page throughput average, but this is not always the case. While some printheads may last 15,000+ pages others may only last 3000 pages, actual results will vary. The printhead will eventually fail in time due to an internal micro-electronics failure, due to the following leading factors: general customer print usage and printer care, printer duty cycle (i.e. # pages printed per month), printing frequency (i.e. time between each print job), print mode (i.e. draft vs. normal) and content printed (i.e. photos vs plain pages) and color mode (black and white only vs. color/greyscale printing).
Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e. duration in printer and/or exposure to low relative humidity) can also quickly lead to ********* printhead failures due to physical \'head strikes\' of the paper edges making repeated contact with the printhead nozzle plate surfaces.
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CAUTION: the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors and permanent PRINTHEAD damage (due to incompatible ink formulations). We do NOT suggest refilling these types of ink cartridges.....refilling of HP 564 original/genuine ink cartridges is only suggested!
If you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20.
Please let us know if the error condition persists. For any additional questions please contact us directly: [email protected]
Click on start then go to devices and printers or printers depending on your operating system. look for the c309 icon - right click and choose properties - properties window will come up- click on the advance tab and in the middle section choose "print directly to printer".
another solution is to do a partial rest on the printer.
Perform a partial reset Perform a partial reset to restore the product settings to the default values.
1. Write down any fax numbers and country/region and language settings stored in the product memory. CAUTION: A partial reset might remove all speed dials and other settings from the product memory. 2. Disconnect the power cord from the rear of the product. 3. Press and hold the # and 3 buttons at the same time while plugging the power cord into the rear of the product. 4. Release the buttons after 30 seconds or when Part NVM Reset displays on the control panel. 5. If the product does not turn on automatically, press the Power button ( ) to turn it on. 6. Press OK to continue the current task.
If I am correct you are using it on wireless/network. If yes, you can try following steps.
On printer press Setup(wrench) button >>>> select Network >>>> select Wireless Setup Wizard >>>> This should show your network on printer >>>> Select your network and enter network password or wep key >>>> Printer should say "connected to network"
It will automatically go to online on computer now.
I checked the printer specs to be sure there was not some new technology I had never heard of out there, you never know. Your HP Photosmart Premium C309 printer does not support printing on CD/DVD disks, and as far as I know there is no printers that will.
What you need to print on a CD/DVD is a LightScribe CD/DVD burner. You will also have to buy special printable disks to use with the LightScribe burner.
You have probably turned on the "Mirror Image" option.
When you go to print and the Print window comes up, select Preferences and then the Advanced tab. Look for the Mirror Image option and Disable it by clicking on the underlined option and change it.
(BTW, the Mirror Image is used to print iron-on images for t-shirts, etc.)
NOTE: If you don't see it on the Advanced tab, look on the Effects tab.
You have to go into your print settings of the application in use and select "Paper Type/Quality", then from the drop down menu you will see "Source" as an option, from there select "PHOTO TRAY".
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