Hello,
Sounds like a compatibility issue. You want to ensure that iTunes is not set to run in compatibility mode. To check this please follow the steps listed below:
Step 1. Exit out of iTunes.
Step 2. On the Windows Start Menu select
Computer.
Step 3. Browse to the following location:
C:\Program Files\iTunes.
Note: Windows 7 (64 bit) users browse to
C:\Program Files (x86)\iTunes.
Step 4. Right-click on the iTunes application (iTunes or iTunes.exe) and select
Properties.
Step 5. Next select the
Compatibility tab.
Step 6. Ensure that the options
Run this program in compatibility mode and
Run this program as an administrator are not checked. If they are checked please deselect these options, then select
Apply, and
OK. You should now be able to open iTunes with out receiving the error message about iTunes running in compatibility mode.
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