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Check to see if you have it on mute. Go into your menu options and under sound hit ok It should show master volume, keypad, earpiece,speaker try master volume then volume up .
Have your earpiece retested on another device if you have. If issue occurs on another phone w/ the same earpiece, then you're gonna need to buy another earpiece and if the problem only occurs w/ your device then I suggest you do a master reset.
If you have already adjusted the volume of your cellphone, then the problem is in the earpiece. If the phone dropped accidentally the earpiece loosens its contact and you need to open the phone to adjust the contacts. If the phone was not dropped, the earpiece is busted and needs replacements.
On most phones, the copper contacts down inside the jack work kind of like switches to detect if you have anything plugged in. Other stuff getting in there can depress the contacts, making the phone think something is plugged in.
Get a bright light (flashlight or the like) and shine it down in there. Check for anything unexpected in there, like pocket lint. If there's anything in there, fish it out with some small piece of wire (a paperclip, needle, or the like).
The problem with your phone is the ear piece since the volume of your phone is at maximum, yet you cannot hear anything, this indicate earpiece problem, you will need to replace the earpiece of your phone in other to hear your caller or when you make call.
If the earpiece can be replace, the problem is solve.
go to tools and setting --> sound settings --> keypad volume...see if you see "KEYPAD VOL-EARJACK"...that means that your phone is stuck in EARJACK mode....get a wired ear piece, plug it in, make a call, and then unplug after you end the call....that should resolve your problem...
i put it in the freezer, hit it, drove a nail into the earjack port. then i poured water into the earjack port, held a lighter to it, and blew into it, none of that worked, so i jammed a paper clip into the earport and that fixed it. i also slammed in on the ground a few times.
When the call has gone through, try changing the volume. If it says "Earpiece-Earjack Mode", the phone 'thinks' something is plugged into the data/charging port. Try using a clean toothbrush with a very small amount of alcohol on it (90% isopropyl is best) and brushing the port vigorously. If using 70% alcohol, use dust off or someother cnned air to dry he port out. If you are still having he issue, damaged is inside the phone and probably can't be fixed.
I would suggest returning the phone to verizon for replacement, if you are still under the 1 year warranty you should have no problems with a replacement.
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