Hi, our panasonic genius microwave door won't latch shut, thus preventing us from using it. Is there an easy fix for this?

Adjust the latch switch assembly to make sure that the door hooks engage with the switches. Loosen the 2 phillip screws holding the assembly and slide back and forth to adt. Retighten when the door hooks are making solid contact with the switches.

Check your door switches. Maybe a stuck relay.

Possible causes - door switch, or door switch assembly out of adjustment; plastic latch guides on door switches worn; door hinge worn, causing door to be out of alignment. If it's the last one, the unit needs to be checked for microwave radiation.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/david_29ad5d1dd86564b0

You can order Panasonic parts from Encompass here http://tinyurl.com/7qy85y or you can call them toll-free at 866-779-5835.

see this causes and fix it. God bless you
Open Lever If the microwave door won't open the open lever might be broken. This part can be replaced separately.

Door Spring If the microwave door won't open the door spring may have broken. The door spring is located inside the door and keeps downward pressure on the door hook.

Door Latch If the microwave door won't open the door latch might be broken. The door latch is inside the microwave. The door hook, which is part of the door, engages with the latch to keep the door closed during operation. If the door latch or actuator breaks the door may not open.

Door Hook If the microwave door won't open the door hook might not be releasing properly. The door hook is installed inside the door and normally releases when the door is opened. The hook is made of plastic and will break over time. When this happens it will need to be replaced, it can't be repaired.

Button Spring If the microwave door won't open the button spring might be broken internally. The button spring can be replaced.
Button If the microwave door won't open the button might be broken internally. The button can be replaced.

Handle Actuator If the microwave door won't open the handle actuator might be broken. This is a plastic part which can become brittle over time. This part is connected between the door button and the door latch assembly.

Sounds like the door catch is stuck. Perhaps this will help;

Door catches.

One of the latches has broken off and is not lifting the dother latch clear of the housing. Remove from any power source, remove the cover of the cabinet. Slacken off the clamp mechanism and ease the clamp over the guide to allow the door to open. When a new door lever is in place, the door may be easily adjusted by slackening off the screws that clamp the door catch/actuators in place whilst holding the door closed and then tightening the screws. The rear of the door may be adjusted by slackening the lower door hinge screws and adjusting as required.
I hope that helps.

I would check the door interlock switches and if that doesn't fix it, a new control panel should.
Hope that helps.

microwave is in lock mode. How do you unlock to use?

No, there is no lock. The latch is jammed. This is a toughie. Breaking the door or latch seems wasteful. Can you return it? How did it get "stuck"? m

Do you still have the piece that broke off? If so, you may be able to use two part epoxy to glue it back in place. I did this with a colaric MW and it did the trick. The latch was hook shaped and made from a hard plastic. Pete