We changed the black cartridge and after that we get prints with yellow and blue spots/lines. We removed all cartridges and we shuffled them and replaced them. After it we calibrated. On the roll of the blue and yellow cartridges there are strainght spots on the left side. How can we solved this problem?
Take out the drum cartridge (piece with the long green arm) and look down inside the printer for any toner that may be leaking on your pages.
So I understand correctly, you were seeing different color toner on the cyan and yellow rollers?. If so gently clean that side of the roller off. Rotate the white gear on the right side of the toner cartridge back towards you and see if the correct color comes back on the roller. If you were seeing grooves on the roller then they will have to be replaced.
Put the toner cartridges back in and run color calibration.
Press menu/select. Right arrow key until you get to engine. Press select. Left arrow key until you get to service.
Press select. Right arrow key until you get to color calibration.
Press select.
Any other information would be helpful.
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