Normally, you would press F10 or F11 at Startup to commence the Recovery Process..
Another way I have seen on some models is to tap F8, and go to a list of Startup options, and start a Factory Standards Recovery from in there, by selecting the Repair computer option.
Also ask them if it is possible to make Recovery Disk/s from the Recovery Partition in case of Hard Drive failure or System Crash.
They will tell you how to do that.
Each Computer Manufacturer has their own way of making Recovery Disk/s.
Or borrow a proper Microsoft Vista DVD(not Dell, HP, etc).
A proper Vista DVD contains all Vista versions.
The Product Key determines which Vista version gets installed.
There are 2 Vista disks: one for 32bit Operating System, and one for 64bit Operating System.
If a clean install is required with a proper Vista DVD (not HP, Dell Recovery Disks):
Go into your Bios/Setup, or Boot Menu, at startup, and change the Boot Order to make the DVD/CD drive 1st in the Boot Order, then reboot with the disk in the Drive.
At startup/power on you should see at the bottom of the screen either F2 or DELETE, to go into Bios/Setup, or F12 for the Boot Menu
http://support.microsoft.com/default.aspx/kb/918884
MS advice on doing clean install.
http://www.theeldergeekvista.com/vista_clean_installation.htm
A Tutorial on doing a clean install
http://www.winsupersite.com/showcase/winvista_install_03.asp
Windows Vista Installation Super Guide
After installation > Go to your Laptop/Computer Manufacturer's website > Drivers and Downloads Section > Key in your Model number > Look for latest Vista Drivers for it > Download/install them.
Save all Data, as it will be lost during a clean install.
hope this helps
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