I've never had that problem with my scopes, but BSA's customer service department welcomes questions and comments. I bet they'll have some good advice. Here's their contact information:
954-581-2144 (Monday - Friday 8.30am - 5.30pm EST)
BSA Optics, Inc.
3911 SW 47th Ave. Suite 914
Ft. Lauderdale, FL 3331
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