I don't know if the problem was fixed by the update or simply the reboot. (Rebooting just the printer had no effect.) Also, FYI, there had been a power outage right before the problem started, but I'm not sure how that would affect the issue, unless maybe the Mac had installed some problematic software during the reboot that obviously occurred after the power outage was resolved. Sometimes software updates don't complete until the next reboot, and she may have downloaded some updates long ago without completing the process with a reboot. Just guesses, but hopefully some of that help you too.
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