It's not difficult to change the bulb. But lengthy to explain. If you no longer have your Owners Manual go the link below and click on "Flame does not illuminate properly" More than likely though, the bulb(s) have just come loose.
http://www.heatsurge.com/help/troubleshooting.cfm
Posted on Jan 21, 2011
What kind of bolb and how do I get to it
Posted on Dec 11, 2011
To replace the lightbulbs for the Amish rollaway heater, there is a metal panel in the front that goes all the way across the bottom. It is about four inches high. It is attached with screws OR with magnets at either end. If there are magnets, just wiggle the panel at one end and then the other until the magnets let go. From there it is very easy. There are two lightbulbs to replace. You will see one on each side. Then place the panel back onto the magnets, or screw it back on if there are screws, and you are done.
Posted on Jan 31, 2023
SOURCE: my amish heat surge heater
Sadly, the only thing that is Amish on your heater is the cabinet mantle. The electric fireplace is made in China. Never-the-less, from what you describe, it appears that the heater coil is not receiving power or it has burned out. If it's not receiving power, one of the resistors that controls the power to heater has gone bad (probably melted). The bulbs being burned out does not affect the heater. You must have had this unit for sometime for the bulbs to burn out. Normally these are LED Bulbs that have a tremendously long life. It may be that the bulbs have vibrated loose and need to be re-tighten.
If I recall correctly, these units were sold with a one year warranty and may have had an option of an extended warranty. If yours is still under that one year warranty, you're in business. If you purchased the extended warranty, that's even better.
In any event, contact their customer service dept @ 1-800-924-7964, as they may able to help you even more.
Posted on Jan 20, 2011
1-800-924-7964
Mon - Fri: 8:00am - 9:00pm EST
Sat - Sun: 9:00am - 6:00pm EST
[email protected]
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