Spoke to sirius tech support yesterday, said it had nothing to do with my payment swapping. then he had me disconnect and unplug the unit while he trird to reset it. still did not work, told me my receiver was no longer working and i would have to purchase another rec. when i did, call back and they would transfer my esn to the new number.
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The "hard wired" version that you speak of apparently only refers to the power supply.Do you have a seperate display for the Sirius unit? Now, you failed to mention the type of radio (factory or aftermarket); so, if you have to use an "empty radio station" then you have an FM modulator. This modulator could wired or wireless. The wired version interrupts the vehicle antenna wire and the station on said modulator is usually preset to either 88.1, 88.3,88.7, or 89.1. There is no need to power this modulator up, it comes on when then Sirius comes on. One way to check for power is to turn on the Sirius unit and tune your radio to an occupied Fm station. Wait a few seconds and listen to the reception. Turn off the Sirius unit, the reception should improve for the occupied station. If it is a wireless FM modulator it also has preset stations that you can change but, extending the wieless antenna will greatly improve your reception of the Sirius stations.
If you have an amplifier hooked up make sure that the correct blue wire on the harness is connected. One of the wires is the remote amp turn-on, the other is for a power antenna. That would be why your radio plays through your speakers, the power antenna wire' when the source is set to radio, sends a 12 volt signal. That would turn on your amp if thats the way that its hooked up.
Bad news my friend. That model isn't supported anymore. Sirius is pretty good about replacing the radio for free and discounting the accessories. You will get one for free. The docks are reasonably priced. The boombox you might be able to get a discount for. The new docks are more designed for multiple units should this happen in the future to you again (like Stratus radios).
There isn't much to service on the radios. If the board is dead it isn't worth fixing. It's cheaper for Sirius to replace it.
I work for sirius so I know about all of these different issues and the most common one is the connections. It is imperative that the radios be connected to power with the cig lighter adapter. This adapter had circuitry in it that lowers the cars 12 volts to 5 volts which the sirius unit ooerates on. The old units were 12 volt and could hard wired into the vehicles fuse block, but all of the new radios operate on 5 volts. If this is not the issue with either of you then you have defective units. Being that all warranty replacement are with remanufactured units, your chance of getting a problematic unit increases after the initial return of your new unit.
I had the same issue. This is what Sirius calls a "Frozen Unit". There is no bypass, unfortunately, and it must be returned.
I had mine for 3 days and it froze on the Sirius Logo screen when booting up. If you bought the unit from Sirius, you must contact their E-Commerce department. If bought from a retailer, take it back to the store.