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Why does my Nokia device only show phone number of caller or SMS sender, although they are listed in my contacts? The calling phone number may not match with a contact name and the name is not shown in the following situations when an incoming call or SMS arrives:

• The contact is defined twice in the Contacts application (e.g. if both Phone memory and SIM memory contacts have been selected to be displayed in Contacts settings and the same contact is found in both of them).
• The same phone number is defined for two or more contacts.
• The phone number in Contacts application is in different format than the number received in the incoming call. The phone number may have been stored in local format while the incoming call number is in international format (including country prefix), or vice versa. The number may not be properly matched with a contact name in this situation, depending on the device variant and the length of the calling number. In order to verify the correct format of the contact phone number (local or international), check the number which is shown when the call is received and edit the contact details accordingly.