When I choose either cubes or crushed on my icemaker, my unit only crushes the ice. I already had the water inlet control valve replaced and there are plenty of cubes in the bin. It is a dispensing issue for ice-crushed only. The water dispensing works great. Thanks, Sue B

This manufacture makes 2 seperate style ice buckets one in the door and one in freezer with a large ice bucket and auger screw that turns... first we will explain the one up on a shelf in freezer side up top... if you pull your ice bucket completely out of freezer... there should be a small bar coming out of rear toward bottom of ice bucket assembly now put it back in where you got it but this time watch where the rod goes... there is a solenoid in the rear of freezer actually called cube/crush solenoid and what this does is if switched to crush will raise that rod and activate the teeth in bucket to crush ice... if not will let ice fall out in whole piece...this solenoid sometimes gets hung or will freeze ...make sure with your finger you can move it freely and then watch it with some assistant pushing the switch for you does it go up when the handle is hit... the ice bucket in door works the same way except the componets are in the door and a little harder to access... repost with any questions if this doen not help you out...good luck to you