There is a air damper that lets the air in frome the freezer side,, it should be in the back top left corner on the fridge side turn the controls to off and listen you should hear a faint sound like a flap closing,, if not it is either stuck wide open, or the little motor has went out,,,( for a temp fix you can tape some of the opening off until you get the parts replaced
Testimonial: "Part is on the way. Thank you very much for your help,,,,,"
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