We have Panasonic TES 824. We connected 3-direct lines, one of them is for fax. However if I call the fax number, it goes to auto attendant. How to disconnect the fax number from auto attendant? Awaiting for your reply.

Generally if you wanted to send a fax to a facsimile which is connected to an extension.you must dial only the direct line number and ask operator to transfer this call to fax (wanted extension).After you heard the fax tone you can push start button.
If the fax machine full-time connected to same extension & dedicated direct-line there only for faxing,we can program the pbx for automatically transfer the incoming fax or call to that extension.so outsider have to dial only direct fax number without ext no.
Only Panasonic PBXes having a unique feature if i'm wright if it detect fax tone from any direct line it will automatically transfers towards fax extension.

Since that's done from SYSTEM program 000, it seems likely that you 1. Aren't using extension 101 and 2. Didn't log into the system for programming


Try it again.

Carl

To make your life easy, I have found the manual, it can be accessed here.

No. At the very minimum, you need to go to program 400 (3.3 in the U.S. Maintenance Console) and turn on the lines. Access may have to be enabled from each extension for both outward and ringing programming might have to be added.

Carl

If you are using the KX-T7730 phone on a Panasonic KX-Txx 308 or 824 system.
From the Switchboard / Main telephone ( usually ext 101, 10 or 9 ) with the handset on the cradle/hook :
1. Press PROGRAM * # followed by the system password ( default is 1234).
2. Now press 400 and then SP-PHONE. Enter the line number you wish to change. ( In your case 2)
3. Press AUTO ANS / MUTE to change between Connect and Not Connect.
4. Press AUTO DIAL / STORE to save your changes.
5. Press PROGRAM to exit program mode and you are done.

Go to program 608 and turn the feature on for each extension you want to have the capability. Then, from each phone dial 7300# and 7331# on the intercom. The phones will probably give a double beep because those are the default states for Data Line security and Executive override allow.

For a CO line you just press the red button. For an extension, dial 2 into the busy tone.

Carl

Panasonic KX t7730 call forwarding function to external party:
If you are using the Kx-TA624 pbx (TES 824 models) system, program your phone unit (t7730) as follows: lifet handset, press FWD/DND button, press 3, then the outside line access code, then phone number, then #, then return handset.
If you are using the kx-ta1232 (higher models) of pbx system (usually with 9 or more CO lines cabable, use the following command:
lift handset, press FWD/DND button, press 6, then the outside line access code, then telehone number, then # then return handset to cradle.

In order to do that, you need to know which Auto Attendant you have. I'd recommend calling a Panasonic technician (you call them engineers).

Here's a manual just in case you what to take a whack at it.

http://www.lccuk.com/files/docs/manuals/ICX_Feature_Operation.pdf

Carl

Auto Attendant
Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
7 – If line has been changed to Ans:AA, press * then press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
10 – Repeat for each line to be programmed.

Notes For Night Service Mode Auto Attendant Answering
If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.

As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.