Sansa e250 hey, i just formatted my sansa e250 and when i uploaded my music back and went into the music eq the Custom option was gone and now i dont know how to get it back. It was there before i formatted it.

Sounds like something's up with your EQ. From the main menu, go to Music>Music Options>Music EQ and try another setting or play around with Custom. Could also be volume. Go to main menu>Settings>Reset All (NOT FORMAT!!!) Recommend trying both in given order. Hope this helps.

When you format it, it deletes everything on the player. You'll just have to put everything back on it.

You can go into the settings option of the player from the menu, and scroll all the way down and you should see an option of format. Then it should ask you internal or external and select internal and it should delete everything on there back to normal.

Upgrading the firmware also has the same effect - Sansa never has and never will resolve this issue - sorry.

Hi,

If for some reason the Format option is gone, then perhaps some of the firmware or settings have been drastically changed or worst, corrupted.

A couple of things you can try:
a. do a soft reset - press on the Power/Menu for 15 seconds;
b. do a full settings reset - Main Menu/Settings/Reset All;
c. do a Format - Main Menu/Settings/Format but all in the internal memory will be erased;

If the above will not work, you can also try:
1. download and run in your PC Sansa Connect Recovery Tool
2. read the How to use the Sansa Connect Recovery Tool and follow the instructions carefully;
3. doing #1 will erase the corrupted files, unfortunately so with everything else. It will then restore the device software to an uncorrupted state.

Hope this be of help/ Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Download latest Quicktime ver

Update your firmware.

Firmware Update

http://www.sandisk.com/Retail/Default.aspx?CatID=1376

have you upgraded the firmware to .18a which is the latest firmware.

download the newest firmware it will have custom eq =)

You have to be in music mode when the player first comes on