If you ran the driver and it is installed ..check it on the device manager (right click on my computer ..properties/ hardware/ device manager ..and if the scanner appears in yellow you have to click right and update driver..It will run the add new hardware wizard and you will have to go along with it ..either let it make this manually ..it should find the driver you installed previously ..and install it ..or do this manually by choosing it from existing installed drivers..
There is always the possibility that the driver you have is not compatible ..so ..get on the support site and download the one for windows 7 from there or at least for the vista..
It doesn't work on Windows 7 - end of story. I have tried everything.
It worked on XP. Now I am running Windows 8 and surprisingly it runs.
Scans 55 - 60 items then malfunctions and I have to restart the program, but it is at least working.
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Thanks drifter, it doesn't appear in my device manager - that means it hasn't installed correctly, right? Have tried the support download, but no joy either. Other suggestions welcome!
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