We had the same problem with our Platinum Keurig - the water would dribble out and stop before a full cup was brewed. It turns out the 3 openings to the upper needle were clogged (the Keurig specialist helped us). You have to pull off the little mushroom-shaped gasket first, then use a straightened paperclip and stick it into the 3 openings on three sides of the upper needle, moving it around for 15 seconds in each opening. Replace the gasket and then, by not inserting a k-cup, flush plain water through the needles for 3 different 6-oz brews (use a measuring cup to check). If you are still getting short-cups, you will likely need to call customer service. Make sure to clean the lower needle too - the instructions are in the book - but be careful not to break the funnel cover when removing. Good luck!
1,018 views
Usually answered in minutes!
×