The brush is not turning at all - Dyson Slim DC18 All Floors HEPA Bagless Upright Vacuum - Iron/Titanium/Yellow

Hello there! It sounds like you may need to replace your brush block assembly. Try turning that drive shaft connected to the middle brush. All the brushes should be able to do a full turn simultaneously. If the brushes get stuck and cant make a full turn or if all of the brushes aren't spinning together then your brush block will need to be replaced. To purchase a replacement brush block simply follow the link below. Hope this was helpful!

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Hi! There are a few reasons why your brushes may not be spinning. Try these simple steps below.

1. Your brush roll may be clogged. Unplug the cleaner and remove any debris from brush roll.
2. Make sure the brush roll setting is turned on. The brush roll on/off switch is located on the handle of the hose.
3. Reset the brushes. The brush roll reset button is located on the back of the nozzle on the right side.

Hope this helps! If you still have questions feel free to reach out to us here on Fixya, Facebook.com/dirtdevil or Twitter @DirtDevil.

There may be a problem with the brush roller itself. When the belt is removed and you have the brush in your hand, make sure that you can turn it.

If the brush turns fine, what I suggest is put another belt on, and before you close it up, turn the brush with your fingers. The brush should turn. If not, and I have done this myself before too, the belt may have been caught under the brush and not able to turn at that point.

When you get it closed up again too, before plugging it in, give the brush another turn. Just make sure that it is not pinched by the lower housing too.

Good Luck,
Mark

Note: The brush will not rotate when the machine is locked in the upright position, because an internal micro-switch turns the brush motor off.

- Make sure brush switch on the handle is on.

- Check the belt through the clear brush cover. If this appears damaged or broken, take your machine to a local BISSELL Authorized Service Center to have it replaced. If the belt is intact, please continue checking the following:
- Ensure both power switches are turned on when you check for brush rotation.
- Unplug the power cord and remove the handle completely. Slide handle back into the lower section of handle, ensuring the screw is in tight. If the handle is not aligned properly, this will affect the power of the brush motor.
- Look for debris wrapped around the brush (i.e. string, hair, fibers, etc.). When the machine is unplugged, cut away any visible hair, fibers or debris from the brush roller. This brush is NOT removable from the machine.
- If something has become lodged in the foot and the brush shuts off, turn off the vacuum and unplug this from the outlet. You can now remove the obstruction. The brush will automatically reset when the vacuum is plugged in and turned back on.

check belt if ok .may be brushes motor bad....

the brushes will not turn even wen the switch is turned on

If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

When you turn on the Vac with the brush strip NOT installed does the part that engages the brush strip turn at all? If so, when you install the brush strip see if the will turn when no pressure is applied to the brushes (tilt the Vac back). If none of this works, then the switch that engages the brushes when the unit is not fully upright may be broken. If the part that engages the brushes turns but won't turn when the brush strip is engaged then one of the parts that mate up it most likely stripped. Let us know what you discover!

The front brush motor will not engage until the power is turned on and the handle is in the down position. In the upright position the brush motor wont engage. Typical faults will be the belt is broken and needs replacing or the fornt brush motor needs replacing.