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Posted on Jan 14, 2011
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I use a CM2320nf MFP connected to Windows XP. The unit seems to be defaulted to print 2 pages - and for double sided copies, it stops after 2 pages, then the Cleaning window pops up, then I get an error message Misprint - and the rest of the pages get scrambled out of order when I press the OK button. Suggestions please ? Martin in Hong Kong

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  • Posted on Jan 14, 2011
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Problem 1 :
As far as the machine printing 2 pages per job. To fix this it's usually the default number of copies the printer is set to. To change/ confirm the setting is set to one:
Press the menu button
Arrow down to -> Printing, Press the green check to enter the menu
Arrow down to -> Copies Press the green check to enter the menu
Change or confirm the value = 1, (Based on your question this might be set to 2) Press the green save the value.
* If your number of copies is set to 1 and the machine is still printing 2 copies, then the problem relays in your print driver.

Problem 2: General Misprint Error message something like 41.3
2 things to check:

1st - Press the menu button
Arrow down to Paper Handling, Press the green check to enter the menu
Now you will see options like Tray 1 size - Tray 1 type. Here their will be a option for each tray installed on your machine. You will go into each tray option and confirm the paper size and type.
Example
Tray 1 Size = Envelope #10 (This is the manual feed tray)
Tray 1 Type = Envelope
Tray 2 Size = Letter
Tray 2 Type = Plain

To perform arrow down to tray X size press the green check to access the menu, arrow up or down to select your paper size. Once the paper size is selected press the green check to save it. repeat for each tray.

2nd -
Pull out your tray and remove the paper, towards back of the tray you will see a guide (Tab) in the middle of the tray which allows you to expand the tray to accept various paper sizes, Please confirm the guide is set to the correct type. If your using letter, make sure the guide is set to letter (LTR) you can see these codes by looking at the base of the guide, their is a little arrow pointer.

Hope this helps

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