Brush roller will not rotate on Dyson dc04 absolute

Hi Barbara, it's Jack at Dyson.

DC33's brush bar will only rotate when the vacuum cleaner is turned on and reclined into the normal vacuuming position, and the brush control is set to 'Carpets':



If the vacuum cleaner is standing upright, or set to 'hard floors', the brush bar will not rotate.

If you're confident the brush control is set correctly, but the brush bar won't rotate when the machine is turned on and reclined, please contact our experts directly so we can talk you through some further troubleshooting checks. If a repair is needed, we can also confirm if this is covered under your Dyson warranty.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi, it's Jeremy from Crucial Vacuum.

In the link below you will find the user manual for your Dyson DC04:
http://www.manualslib.com/manual/534385/Dyson-Dc04.html

Here a few repair tips to make fixing vacuum easier. Your Dyson brush-roll is connected to the motor by two different sized geared belts. Over time, the belt's gears wear down and stretch out losing the grooves and tension that turn the roller. Another reason why your brush is not spinning could be there is debris stuck on the roller and/or bearings. You can either use a can of compressed air to remove the debris or simply remove it with your hand.

You can purchase direct your replacement Dyson Parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Hi there, it's Jack at Dyson.

If your DC04 has a brush control on the cleaner head, you'll need to set this to 'On' for carpets, and 'Off' for hard floors. You can find out how to do this on our Support site:

http://www.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-rotate-with-the-power-on

If your machine does not include the brush control, it will only be suitable for vacuuming carpeted surfaces and we'd advise against using it on hard floors in upright mode. However, you can use the hose and wand to vacuum hard floors and we have several suitable hard floor tools available which may help.

I hope this helps - if you'd like further advice you can reach our freephone Helpline on 0800 298 0298. Just to let you know, our Helpline is available from 7am-10pm, 7 days a week.
Best wishes,
JackDyson Online Customer Supporthttp://www.dyson.co.uk

Hi Tracy,

I'm sorry to hear you're having difficulties with your DC04 Absolute. If the brushbar won't turn, I'd encourage you to give us a call so we can run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.co.uk/support

well there are a few versions of the dc04 what i would do first is clean out the filter and let it dry out completely for 24 hours. then i would turn the vacuum upside down and look at the roller brush. if there is a lot of hair or debris it would cause a burning smell. so clean all of that out. after that the only other thing that it could possibly be would be the belt or the clutch. you know you have a clutch if you can turn the roller on and off for bare floor and carpets. if the roller is continuously rotating then i would check the tension of the belt and for any rubber shavings. if its really loose or you do see shavings then yes you need to replace it. now if you do have a clutched system you will need to take it in and have your clutch replaced. the clutch and labor cost about $100

you don't. That's a disposable motor.

Remove the roller brush cover plate that is on the bottom and you will be able to access the belts. Here are the belts you need:

Dyson DC04 Belts

Belt might be stretched out.. Take it to a local authorized shop and get it looked at.

Hi.

If the motor is struggling check to see how easy it is to rotate brush by hand it is stiff to rotate the bearings in the roller may be siezed or the roller could be clogged with hair etc check it & let me know what your findings are.

Chris...

http://dysonmanuals.llc.nu/

Hi Diana.

Your Dyson has A clutch this has 2 belts, One goes clutch to motor the second goes clutch to brush roller.

You have either A snapped motor to clutch belt or the clutch control knob is not rotating to drive position when you pull the handle back to clean carpets.

Firstly check the control knob this is situated on the front lower left hand side of machine.
EG if your machine is silver & yellow the knob will be yellow approx 2" or 5cm in diameter as I said ensure it moves from off or park to drive if it doesnt move rotate it by hand when you have lowered the handle to vac carpet.

If still no brush roller drive you will need to strip machine down to remove the clutch & gain acces to the belts.

Its A lot of work to explain so try this site http://dysonmanuals.llc.nu/ for clutch removing manual can send via email very quickly.